How to fix Windows 11 saying i'm not connected to the internet but apps and browsers connect and work?

Anonymous

Windows 11 update is not working saying "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet." (I checked and the windows update service is running), I tried the windows troubleshooter for network and internet and it says "Looks like you aren't connected to the internet." but all apps and browsers connect to internet fine. Today I tried a repair install of the new 23H2 update from the ISO and no luck with that, the troubleshooter and windows update still say no connection to internet. What now?

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103 answers

Anonymous

2024-06-10T20:25:45+00:00

I am on Win10. IT seems that nothing special to notice about events

It si amazing that Microsoft isn't able to give a solution to this kind of minor issue
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Anonymous

2024-06-10T21:08:59+00:00

hi. could you please send a copy of your register

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet

I found an error in mine on "ActiveWebProbeHost" = msftnsi instead of msftncsi
I corrected it but doesn't solve the issue
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Anonymous

Running win11 Enterprise, 10.0.22631

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet]
"ActiveDnsProbeContent"="131.107.255.255"

"ActiveDnsProbeContentV6"="fd3e:4f5a:5b81::1"

"ActiveDnsProbeHost"="dns.msftncsi.com"

"ActiveDnsProbeHostV6"="dns.msftncsi.com"

"ActiveWebProbeContent"="Microsoft Connect Test"

"ActiveWebProbeContentV6"="Microsoft Connect Test"

"ActiveWebProbeHost"="www.msftncsi.com"

"ActiveWebProbeHostV6"="ipv6.msftconnecttest.com"

"ActiveWebProbePath"="connecttest.txt"

"ActiveWebProbePathV6"="connecttest.txt"

"CaptivePortalTimer"=dword:00000000

"CaptivePortalTimerBackOffIncrementsInSeconds"=dword:00000005

"CaptivePortalTimerMaxInSeconds"=dword:0000001e

"EnableActiveProbing"=dword:00000001

"PassivePollPeriod"=dword:0000000f

"StaleThreshold"=dword:0000001e

"WebTimeout"=dword:00000023

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Anonymous

2024-06-11T08:20:48+00:00

Thanks. I will keep you update
I'm running on Win 10 Home so dunno if there should be different
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Anonymous

2024-06-12T09:18:54+00:00

I recommend checking the event log to see what the failure is
In my case, it was clear that the URL was not returning what it should which I confirmed using postman (could have used curl)
The registry contains all the URLs, paths and expected results so they should work with win 10 home as well as w11
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