Did anyone figure out how to solve this issue? I'm having the same issue and it's driving me nuts. Tried all the tricks in the book but nothing is working.
How to fix Windows 11 saying i'm not connected to the internet but apps and browsers connect and work?
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Anonymous
Windows 11 update is not working saying "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet." (I checked and the windows update service is running), I tried the windows troubleshooter for network and internet and it says "Looks like you aren't connected to the internet." but all apps and browsers connect to internet fine. Today I tried a repair install of the new 23H2 update from the ISO and no luck with that, the troubleshooter and windows update still say no connection to internet. What now?
Windows for home | Windows 11 | Internet and connectivity
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103 answers
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Anonymous
2023-12-19T20:59:13+00:00 -
Anonymous
2023-11-11T14:21:30+00:00 I finally got my windows 11 update working again.
The answer was in this thread. https://answers.microsoft.com/en-us/windows/forum/all/windows-update-we-couldnt-connect-to-the-update/9212ccdd-7b60-4f3e-9569-16d22bc10621
I installed windows 11 in a virtual machine with the ISO from Microsoft's website then exported the "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SystemCertificates" registry tree then exported it from the virtual machine, then imported it to my registry and it fixed windows update. Seems like Microsoft overlooked checking the system certificates with troubleshooter built in the settings. I also saved the system certificates .reg file in case windows 11 messes itself up again.
*Edit*
Never mind its still messed up I keep having to re-import the windows 11 System Certificates registry settings from a virtual machine into the main machine every week or so.
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Anonymous
2023-11-09T17:08:02+00:00 Microsoft is not able to fix an issue created by windows 10 update
It's been " weeks a got this issue and still stuck after hours and hours of chat with MS support team, trying to fix it, I got the globe icon but I am connected to internet and can browse
But when i try to update W10 or try to download an app from MS Store, I got thos prompt
We couldn't check for updates, because you aren't connected to the Internet. Make sure you have a cellular data or Wi-Fi connection and try again.
The problem comes from Microsoft but their support cannot find a simpe solution to fix it
Since 3 weeks, I tried dozen of solutions suggested by them an restart 100 times my PC (on theur suggestion) but the problem remain the same
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Anonymous
2023-11-03T07:09:29+00:00 I'm sorry, I'm running out of possible fixes and solutions. Since this is an open forum, let's see if another member of the community has an alternative solution to the issue.
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Anonymous
2023-11-02T12:46:10+00:00 I already tried those two solutions and it didn't fix the problem. I even tried hooking up a USB-C hub with an Ethernet port and no change. I think a windows update in the recent weeks broke something.
I also found this thread below (and others) of people having the same issue. https://answers.microsoft.com/en-us/windows/forum/all/windows-11-no-internet-access-but-my-internet-is/0fd18af0-73a7-4c7e-ad70-5debc24458f9?page=1 So it seems to be a problem Microsoft problem as my drivers are up to date and everything else connects to the internet fine. I'm guessing the only way I'll fix this is to reinstall windows 11 or just go back to windows 10 because 11 has issues that need to be resolved.