How to fix Windows 11 saying i'm not connected to the internet but apps and browsers connect and work?

Anonymous
2023-11-01T03:51:56+00:00

Windows 11 update is not working saying "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet." (I checked and the windows update service is running), I tried the windows troubleshooter for network and internet and it says "Looks like you aren't connected to the internet." but all apps and browsers connect to internet fine. Today I tried a repair install of the new 23H2 update from the ISO and no luck with that, the troubleshooter and windows update still say no connection to internet. What now?

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2025-01-27T21:11:47+00:00

    very naughty as it seems to effect loads of people including me, or is it the old adige, its free so stop complaining, Microsoft are notorious for releasing dodgy Windows and waiting for the boffins out there to fix the problems, totally disgusting.

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  2. Anonymous
    2024-05-15T10:31:40+00:00

    tried already, including chaging network devices wih different models !

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  3. Anonymous
    2024-03-29T23:54:17+00:00

    Go to settings and search for windows update troubleshooter.

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  4. Anonymous
    2024-03-29T17:11:32+00:00

    I ran the troubleshooter for updates and restarted the computer. Started working after restart, hope this helps.

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  5. Anonymous
    2024-03-15T00:37:23+00:00

    I have the same problem, have tried all suggested fixes, still won't connect.

    Hi, ShadowofDeath,
    Sorry to hear you're experiencing this issue.

    Usually, this problem is caused by a corrupted or outdated driver. Please provide some more details to help identify what is causing this problem. Are you using a laptop or a desktop? Which is the full model of your computer/laptop or motherboard?

    Also, attach a screenshot of the System Information Page:
    1-Right-click on Start then click on Run
    2-Type: msinfo32 and click on Ok

    And a screenshot of the version of the driver installed:
    1-Right-click on Start then click on Device Manager
    2-Click to expand the Network adapters
    3-Right-click on the Wifi/Ethernet driver and click on properties
    4-Take a screenshot of the General and Driver tab

    You can see at this link how to include a screenshot in your post.
    https://answers.microsoft.com/en-us/feedback/fo...

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