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Windows 11 update is not working saying "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet." (I checked and the windows update service is running), I tried the windows troubleshooter for network and internet and it says "Looks like you aren't connected to the internet." but all apps and browsers connect to internet fine. Today I tried a repair install of the new 23H2 update from the ISO and no luck with that, the troubleshooter and windows update still say no connection to internet. What now?
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Have tried all the aforementioned suggestions and all to no avail. Whatever has caused this issue has without doubt been caused by MS updates as only had the issue since returning from holiday and laptop installed a multitude of system updates - Everything operating fine day I left and laptop stayed at home unused!
Come on MS let’s have an answer to this now!
Yours
Another frustrated MS user!
What am I replying to? Didn't see anything addressing how to resolve this issue which is being told that the internet connection has been lost when all other on line functions are working. Also need it in basic, not computer literate, English. I also don't know if trying the various answers to resolve this will get me to a spot I can't recover from. I remember when an actual Microsoft expert was on the phone, sharing the screen, and fixing issues (or educating me) in a timely fashion.,
My computer is a new Acer, bought three weeks ago with Windows 11.
it is unthinkable that Microsoft cannot find an esay solution for this problem related just to the NCIS. I think it would be very simple for them to give a solution (no more probe to check network prior connection)
Not sure if it will help, but I had a similar issue throughout 2024 and ran through all of the usual solutions posted online. Eventually came across this thread:
I now do this every Windows 11 update since it breaks the internet connection for windows apps each time:
Click start, type Run and click on the run box
Paste this in: RunDll32.exe InetCpl.cpl,ResetIEtoDefaults
Click the Reset button and reboot.
Had same problem as others. All "fixes" did not resolve the problem EXCEPT a solution post by Tommy-MSFT here:
While most of Tommy's solution was contained in most other solutions that did not work, I believe what fixed the setting in Windows 11 for me was:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\NetworkConnectivityStatusIndicator]
@=""
"NoActiveProbe"=dword:00000000"
Once I changed NoActiveProbe to 0 (zero) in the Windows Registry, the Wi-Fi icon in the Taskbar changed from globe to connected and all apps worked fine.
Hope this helps others as it help me.
