Problem with a windows update KB5031356 (windows 10)

To: Robski (The Real one)

It s not just the update, that won t install. It happens to other applications as well -- they start downloading/installing, but they never finish the process. Microsofts own applications are as well compromised, and they don t have to be freshly installed. By some, for example PC Manager (Beta) version 3.6.3, the scanning process after the latest update (10.10.2023) starts, but never finishes even when the scanner runs for hours. In my Optiplex 9020 the process was stuck by the LCU folder. I dried the malware scanning several times. I used as well Malwarebytes, but the issue don t concerned their software. But I noticed that the Anti-Exploit installation took damage on the 6. october 2023. 16 GB is nowadays minimum to run Windows 10 Pro optimaly. I upgraded my own computers memory in the beginning of August from 8 to 16 GB. In Estonia the memory chips were hard to get -- they are older DDR3s. Nowadays they are not manufactured anymore. One funny thing after the latest update is, that Windows is now rekognizing Realtek High Definition Audio driver v6.0.9273.1 as malware. In the beginning of april it was legitimate software. It is interesting to remark, that you can t get a adekvat driver neither from Dell or Microsoft -- their variants don t provide Optiplex 9020 inbuild speakers with functionality. But Microsofts software don t likes Realtek software that provides speaker functionality, beginning with the latest updates. Did you tried to update your Microsoft Update Health Tools lately, I can rebember that the update for tools installed at beginning of the next month, I thing it was from August originally. There is as well the possibility that the msiexec file is corrupted in some way, for example my version wasn t capable to open the Dell Supportassist msi installer. Try the " sfc /scannow " command in Command Prompt. In some cases it helps.

Same issuse here.

I have an older Dell slaptop with a slowish processor but 16Gb memory running and windows 10 pro. It is so standard (aside from the extra memory which was fitted years ago) that it almost hurts. However "2023-10 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5031356)" won't install.

It isn't a duff download either - I cleared it all out to make it download again and the same thing happens.

So Bill, could you please acknowledge that there is a problem with this update and fix it?

Hello to everyone,

I am writing from Estonia and I was using a 4 four years old Dell Optiplex 9020. My reconstructed machine (16 GB of memory) worked fine and I had no troubles with it at all. The problems started on Friday, 6. october 2023. This is a few days before the update (KB5031356) of 10. october 2023. At first I thought that it was some kind of cyberattack, because the complete update history of my Dell Optiplex was erased. I noticed at the same time, that something damaged or better told erased as well a lot of files associated with uninstallation of software, fore example everything from Wise (Wise Disk Cleaner, Wise PDF Reader, Wise Registry Cleaner etc). Some examples of the erased files are this: "unins000.msg" and "unins000.dat". A lot of software prior to the update stopped working, for example Dell Supportassist, Dell OS Recovery Plugin for Dell Update, Dell OS Recovery Tool etc. As well applications from Microsoft Store, for example Microsoft To Do, Dell Digital Delivery and as well the Microsoft Store app itself -- I had to reinstall it with the help of appxbundle. Other options failed. A lot of Dell software became completly useless. The Dell OS Recovery Tool isn t starting in Windows 10. I had serious trouble reinstalling Dell supportassist. With the stand of 17.10.2023 my Dell Optiplex has become completly useless after installing the update KB5031356. I must remark that the update loaded very badly and was stuck by 30% and loading it took several hours. After downloading the update things got worse. I have got at least 10 blue screens of death. The most common cause is a "Critical process died". I have no idea what this process should be. None of the recovery options works anymore. System Restore has become a complete failure -- "you must enable system protection on this drive", I did, and it dosen t worked at all. I tried a lot of the Command Prompt options with different commands nothing worked, beginning with sfc /scannow. It isn t possible to uninstall the latest updates as well, because there is nothing to choose from. Still got the same message "Critical process died". I have noticed that a lot of files are missing from the update, witch leads to system devices not recognized, for exaple Canon Powershot A620. The following files are missing from update KB5031356: "WpdUpFltr.sys" & "winusb.sys". Visual Studio 2022 got damaged as well prior to the update -- files are missing. Today I can t use anymore my computer and have nothing to work with anymore. I can bring my computer to repair, but I am out of options restoring the system. I have more than 10 restore points nothing helped. In the last days I have fasted a lot of my free time, to restore my computers funtionality with the result of a useless machine. Thanks Microsoft.

I found a thread on reddit with a bunch of people having the same issues, this definitely seems like some kind of bug ?!

https://www.reddit.com/r/WindowsHelp/comments/17592h9/failing_to_install_kb5031356/
can any moderator or admin bring attention to this to the windows support team ?

I tried to tweet the windows, windowsupdate, windowsinsider and windows dev twitters aswell

I am extremely happy to know that numerous users have exactly the same problem that I have experienced with KB5031356 and I am not alone.

I also have an additional issue that I use a limited data package and that the constant attempt to download and install this update simply unnecessarily uses up my data and gives me zilch in return.

Like some users on this site I have simply used windows update hider to package this update away so that it does not create a constant issue.

This however means that I have a constant reminder from Microsoft that my system is not up to date............this I simply ignore until Microsoft, in their "infinite wisdom" find a fix.

Will this ever happen?

I have an older Dell OptiPlex with Windows 10 Pro 64 bit system that I have attempted to keep constantly up to date.

I now get the impression that Microsoft don't actually really care about the billions of users using Windows 10 as Windows 11 is now their main focus.

In the last months all Windows 10 system updates have been a huge issue for me and my system.

I simply wish a could afford to go the Mac route but that is financially out of the question for me.

Microsoft hear us ............this is the simple truth!