my asus laptop won't reset

Anonymous
2023-10-19T03:58:08+00:00

I've tried many ways like using the sfc and dism command and on going to my final decision on going back from windows 11 to windows 10 but the only way I can reset my laptop is through using a USB. this is very weird considering I cannot reset my asus laptop through the normal reseting process. what kind of issue could this be? and is there a way to fix the issue to allow me to reset through settings without having to use a USB.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2023-10-19T20:08:32+00:00

    Is there any way for a seller to install a virus or malware like this to prevent me from reseting it?

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  2. Anonymous
    2023-10-19T20:07:50+00:00

    There's no important files on it, I recently bought it from a seller.

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  3. Anonymous
    2023-10-19T06:24:44+00:00

    What were / are the computer problems where you're attempting a reset?

    What are the status of the important files (backed up, not backed up, no important files)?

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  4. Anonymous
    2023-10-19T06:21:33+00:00

    But do you know the issue that is preventing me from reseting through settings? Like some common issues?

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  5. EmilyS726 270.3K Reputation points Independent Advisor
    2023-10-19T05:34:11+00:00

    Correct.

    To perform a clean installation of Windows 10 using the Windows Media Creation Tool:

    The following steps should be done on a working Windows computer:

    Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/en-us/software-downlo...

    Run the tool and select "Create installation media for another PC."

    Choose your language, edition, and architecture (32 or 64-bit) and select "Next."

    Choose "USB flash drive" as the media to use for the installation and select "Next."

    Connect a USB flash drive with at least 8 GB of free space to your computer.

    Select the USB flash drive you want to use, and then select "Next."

    The tool will then download the required files and create the installation media.

    =====================================================

    Now these steps will be done on your problematic computer:

    Go to the computer's BIOS boot menu to have it boot from the USB drive.

    Follow the on-screen instructions to install Windows 10, making sure to choose "Custom install" and select the option to delete all existing partitions.

    Once the installation is complete, you'll have a clean installation of Windows 10 on your computer.

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