Why can I not access Microsoft's support? Access denied?

Anonymous
2023-11-21T00:34:49+00:00

I am trying to contact Microsoft to deal with an account they decided to lock out. And I cannot reach the support website. I just get the following error when I navigate to the website Access Denied You don't have permission to access "http://support.microsoft.com/" on this server. Reference #18.a49a3b17.1700526724.806d502

The phone support just tells me to go to this website that doesn't work. How can I deal with this if I cannot access the support page?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-11-21T01:49:00+00:00

    Hello! I'm Jen, and I'd be happy to help you out with this issue.

    I'm sorry to hear you're experiencing this issue. Please try the link below and let me know if you can access this Microsoft Support page. If the error still appears, try clearing your browser's cache or cookies and check if it helps. You may also try using a different browser to check whether the issue persists. If you have any ad blocker or other extension enabled, please try disabling them and see if it fixes the issue. Let me know how it goes. Thank you.

    https://support.microsoft.com/en-us/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further.

    Best Regards!
    Jen :)

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  2. Anonymous
    2023-11-26T19:50:08+00:00

    i have the same exact problem. and i cant contact support either because i have the same issue like you.

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    10+ people found this answer helpful.
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  3. Anonymous
    2023-12-12T16:43:58+00:00

    Same issue. I can't access chat, messages will receive but not send (super rare). I can't access support.xbox.com, play with friends, or cancel my subscription. I can't get to the website to look up the customer service number. This is infuriating. The one time I got somebody on chat to e-mail me, they told me to go back to the chat after i told them it didn't work. Great CS Microsoft.

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  4. Anonymous
    2024-01-29T14:41:30+00:00

    Thank you Jen

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