SYSTEM_SERVICE_EXCEPTION Troubleshooting

Anonymous
2023-12-23T23:11:19+00:00

I've been having several BSOD's in the last days but can't find out what is causing them.

I have tried updating and going back to older drivers but the problems seem to persist. Sometimes it takes several minutes to an hour to get a BSOD and sometimes there are multiple in a row right after rebooting.

Windows for home | Windows 11 | Performance and system failures

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  1. Kayece Jan Mae Amizola 16,680 Reputation points Independent Advisor
    2023-12-23T23:52:12+00:00

    Hi,

    Kayece here, An Independent advisor and a user just like you. I will be happy to assist you today.

    I am sorry that you have experienced this issue. To isolate your issue, can you perform and answer some questions below?

    *Did this happen after an update or installation?

    *What method or steps have you already performed or tried so far to fix the issue?

    *Can you check if your Hard Drive is working properly technically and physically?

    Perform a CHKDSK utility to check for any errors on your hard drive. It may be that the error is caused by a damaged hard drive. To run CHKDSK, open the Command Prompt again and type the following:

    chkdsk C: /f /r /x

    Press Enter. It will check your hard drive for any errors and repair them.

    *Have you tried to run an Antivirus scan?

    *Can you perform sfc and run the DISM command to check, scan, and restore the health of the system files by following the steps below?

    *On Command Prompt/powershell (admin), enter each command below:

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    sfc /scannow

    After all has been processed, Restart your device

    If you need more help, let me know.

    Stay Safe!

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  2. Anonymous
    2023-12-24T00:21:30+00:00

    *the first crash was my pc completely freezing after trying several times to open a game that said my graphics card needed more memory, the first actual blue screen happened after trying to open it again after updating my Nvidia driver

    *At first i tried going to an older Nvidia driver, after that i tried the sfc and dism commands that found nothing, doing a memory check, removing ram and trying different slots, updating chipset driver, and a compleet clean reboot

    *This one i haven't seen online so it's running right now

    *Haven't done an antivirus scan yet since a friend said it seemed like a hardware problem

    *The checks say the system files are all okay and intact

    I will post an update after the CHKDSK is finished with what the results are it's currently "Fixing (C:) Stage 4:..."

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  3. Anonymous
    2023-12-24T00:27:58+00:00

    When i got to the login screen and entering my password i was interupted by a new blue screen which said "KMODE_EXCEPTION_NOT_HANDLED"

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  4. Anonymous
    2023-12-24T00:41:43+00:00

    After first fully freezing my pc and me needing to shut it off by holding the power button in the middle of a full antivirus scan by norton, the second time it came with no threats detected

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  5. Anonymous
    2023-12-24T09:18:28+00:00

    Is there anything i can provide to help you figure out what the problem might be?

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