Hi I write this in english, to enlarge the potential community. Windows Update, I get error 0x80070002 when the systems tries to install Windows 11 Version 22H2. This problem is going on for a long time now. I tried everything I can found on the internet. setting the time, all good, Deleting the SoftwareDistribution directory, Running scan, and DSIM, all good no errors, Windows update troubleshooter, tells me: Check for Windows Update issues Detected: In troubleshooting report it says: check for widows update issues // Resolve Windows Update issue Completed -Detection details: IsPostback_RC_PendingUpdates IsPostback: False WaaSMedicService Issue found by:DynamicProtectionPlugin <br> --- IsPostback_RC_PendingUpdates IsPostback: True <br> --- Service Status Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> --- Service Status Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> --- Collection information Computer Name: ROBO-LT Windows Version: 10.0 Architecture: x64 Time: Tuesday, December 12, 2023 10:00:37 AM Publisher details however the installation never gets done. Interesting it says Windows Version 10, but msinfo says Microsoft Windows 11 Home ***** moved from german to english Community *****

I checked the logs and found that it was a driver migration failure. Failed to process migration of driver package C:\Windows\System32\DriverStore\FileRepository\dptf_cpu.inf_amd64_82b77f8c4618e2d0\dptf_cpu.inf. Error: 0x80070002[gle=0x0000007a] dptf_cpu.inf = Intel(R) Dynamic Tuning Processor Participant driver. From admin Command Prompt, please run: md C:\Drivers dism /online /export-driver /destination:C:\Drivers pnputil /delete-driver oem62.inf /uninstall /force This backs up all the drivers packages, uninstalls the "Intel(R) Dynamic Tuning Processor Participant" driver. Re-run Windows setup and let's know how it goes.

Hi Ramesh Thanks for being there again. I did the three steps suggested. There was already a c:\drivers directory, I renamed it to drivers-old to create a clean one. So still have that one. The three steps worked out well. Driver uninstalled Then, I rebooted before I launched Setup again as admin, not sure if that was correct or not (would the driver be reinstalled again during boot?) It did not start the real install process but stopped in phase getting thing ready to install. (the window just closed without any notification) So I repeated the three steps, and now launched the setup as admin, without first doing a reboot. Same situation, it does not get along Getting thins ready, the screen just closes, like before, without starting the install. I saved the Panther directory, and uploaded it again, with current date. There is no Rollback (probably, because the install did not get started, only preparing.... (Panther zip with today's date) https://1drv.ms/f/s!At3helIxGZsEknlHW5PQcVhJDUtO?e=FB4hMj Knowing that before deleting/renaming the Appraisseres.dll, at least let the system started the install, I tried that too, so I renamed the dll. and launched the setup, (still without reboot, so with uninstalled driver). Now the setup process, hangs at stage "getting things ready for you to install, after long time I killed the windows, resulting in setup is cleaning up for you, however this is also hanging now. not sure if I can just kill that process/Window. I checked the Windows.-BT sources directory, and noted that my appraisserres.dllold disappeared and there is a appraisserres.dll again. (with old date). I did not want to kill that cleaning up window, so that still hangs, can I kill that one? So after we started uninstalling that driver the install process does not start at all, only setting up (before the bluescreen comes with installing Windows 11. and the cleaning up process of the setup is hanging

If the setup crashes abruptly, the setupact.log won't help. I'm hoping it ends gracefully (instead of crashing) like the last time. The "cleaning up" window can be closed. The C:$WINDOWS.~BT folder can be deleted manually. I can source an older version of appraiser.dll for you. But a Windows 11 USB setup disk needs to be created first.

Windows Update, I get error 0x80070002 when the systems tries to install Windows 11 Version 22H2.

Anonymous

I write this in english, to enlarge the potential community.

Windows Update, I get error 0x80070002 when the systems tries to install Windows 11 Version 22H2.

This problem is going on for a long time now.

I tried everything I can found on the internet.

setting the time, all good,
Deleting the SoftwareDistribution directory,
Running scan, and DSIM, all good no errors,
Windows update troubleshooter, tells me:

Check for Windows Update issues Detected:

In troubleshooting report it says:

check for widows update issues // Resolve Windows Update issue Completed

-Detection details:

IsPostback_RC_PendingUpdates

IsPostback: False

WaaSMedicService
	Issue found by:DynamicProtectionPlugin	<br>	---

IsPostback_RC_PendingUpdates
	IsPostback: True	<br>	---

Service Status
	Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException	<br>	---

Service Status
	Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException	<br>	---

Collection information
Computer Name:	ROBO-LT
Windows Version:	10.0
Architecture:	x64
Time:	Tuesday, December 12, 2023 10:00:37 AM
Publisher details

however the installation never gets done. Interesting it says Windows Version 10, but msinfo says Microsoft Windows 11 Home

***** moved from german to english Community *****

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Ramesh 181.9K Volunteer Moderator

Glad it's resolved, albeit it took around 10 attempts :)

You may re-enable the startup items and services. Backup the current set of drivers using DISM, to a folder named c:\drivers_final_2023.

If Device Manager doesn't show any items with the yellow exclamation mark, then no need to install any more drivers.

For the Windows Security issue, please start a new thread and share the link to the new thread here. Will reply to that.

Regards,

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52 additional answers

Ramesh 181.9K Reputation points Volunteer Moderator

2023-12-14T18:53:12+00:00
I checked the logs and found that it was a driver migration failure.

Failed to process migration of driver package C:\Windows\System32\DriverStore\FileRepository\dptf_cpu.inf_amd64_82b77f8c4618e2d0\dptf_cpu.inf. Error: 0x80070002[gle=0x0000007a]

dptf_cpu.inf = Intel(R) Dynamic Tuning Processor Participant driver.

From admin Command Prompt, please run:
- md C:\Drivers
- dism /online /export-driver /destination:C:\Drivers
- pnputil /delete-driver oem62.inf /uninstall /force
This backs up all the drivers packages, uninstalls the "Intel(R) Dynamic Tuning Processor Participant" driver.

Re-run Windows setup and let's know how it goes.
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Anonymous

2023-12-15T07:43:35+00:00

Hi Ramesh

Thanks for being there again.

I did the three steps suggested. There was already a c:\drivers directory, I renamed it to drivers-old to create a clean one. So still have that one.

The three steps worked out well.

Driver uninstalled

Then, I rebooted before I launched Setup again as admin, not sure if that was correct or not (would the driver be reinstalled again during boot?)

It did not start the real install process but stopped in phase getting thing ready to install. (the window just closed without any notification)

So I repeated the three steps, and now launched the setup as admin, without first doing a reboot.

Same situation, it does not get along Getting thins ready, the screen just closes, like before, without starting the install.

I saved the Panther directory, and uploaded it again, with current date. There is no Rollback (probably, because the install did not get started, only preparing.... (Panther zip with today's date) https://1drv.ms/f/s!At3helIxGZsEknlHW5PQcVhJDUtO?e=FB4hMj

Knowing that before deleting/renaming the Appraisseres.dll, at least let the system started the install, I tried that too, so I renamed the dll. and launched the setup, (still without reboot, so with uninstalled driver). Now the setup process, hangs at stage "getting things ready for you to install, after long time I killed the windows, resulting in setup is cleaning up for you, however this is also hanging now. not sure if I can just kill that process/Window.

I checked the Windows.-BT sources directory, and noted that my appraisserres.dllold disappeared and there is a appraisserres.dll again. (with old date).

I did not want to kill that cleaning up window, so that still hangs, can I kill that one?

So after we started uninstalling that driver the install process does not start at all, only setting up (before the bluescreen comes with installing Windows 11. and the cleaning up process of the setup is hanging
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Ramesh 181.9K Reputation points Volunteer Moderator

2023-12-15T07:53:36+00:00

If the setup crashes abruptly, the setupact.log won't help.

I'm hoping it ends gracefully (instead of crashing) like the last time.

The "cleaning up" window can be closed. The C:$WINDOWS.~BT folder can be deleted manually.

I can source an older version of appraiser.dll for you. But a Windows 11 USB setup disk needs to be created first.
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