Windows Update, I get error 0x80070002 when the systems tries to install Windows 11 Version 22H2.

Anonymous
2023-12-12T09:07:07+00:00

Hi

I write this in english, to enlarge the potential community.

Windows Update, I get error 0x80070002 when the systems tries to install Windows 11 Version 22H2.

This problem is going on for a long time now.

I tried everything I can found on the internet.

  • setting the time, all good,
  • Deleting the SoftwareDistribution directory,
  • Running scan, and DSIM, all good no errors,
  • Windows update troubleshooter, tells me:

Check for Windows Update issues Detected:

In troubleshooting report it says:

  • check for widows update issues // Resolve Windows Update issue Completed

-Detection details:

IsPostback_RC_PendingUpdates

IsPostback: False
WaaSMedicService
Issue found by:DynamicProtectionPlugin <br> ---
IsPostback_RC_PendingUpdates
IsPostback: True <br> ---
Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> ---
Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> ---
Collection information
Computer Name: ROBO-LT
Windows Version: 10.0
Architecture: x64
Time: Tuesday, December 12, 2023 10:00:37 AM
Publisher details

however the installation never gets done. Interesting it says Windows Version 10, but msinfo says Microsoft Windows 11 Home

***** moved from german to english Community *****

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Ramesh 181.9K Reputation points Volunteer Moderator
2023-12-19T12:46:43+00:00

Glad it's resolved, albeit it took around 10 attempts :)

You may re-enable the startup items and services. Backup the current set of drivers using DISM, to a folder named c:\drivers_final_2023.

If Device Manager doesn't show any items with the yellow exclamation mark, then no need to install any more drivers.

For the Windows Security issue, please start a new thread and share the link to the new thread here. Will reply to that.

Regards,

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  1. Ramesh 181.9K Reputation points Volunteer Moderator
    2023-12-13T08:49:42+00:00

    Great. Will check the logs and post back. Might take a day or so because i am travelling. Pls bear with the delay.

    Edited. Will check the Crash dump.

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  2. Ramesh 181.9K Reputation points Volunteer Moderator
    2023-12-13T09:02:31+00:00

    BTW the fixlist removed an Avira driver and enabled crash dump generation for setuphost.exe.

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  3. Anonymous
    2023-12-13T09:28:38+00:00

    So I rebooted the machine, and checked after the previous crash (before installation started) the Sources file. I removed the Appraiserres.dll, and not sure if it is linked, but then at least the installation will start, however again crashed during installation at 62%.

    I will wait for some input from you. If there is any log from failing installation I could provide let me know.

    Your support is really appreciated, and you are really an expert knowing what is going on. Thank you very much so far. Looking forward to your next ideas to resolve this. I think we are getting closer now.

    I also re-ran the troubleshooter update, it looks like there is still the same detaction. here the details

    Detection details
    IsPostback_RC_PendingUpdates
    IsPostback: False <br> ---
    WaaSMedicService
    Issue found by:DynamicProtectionPlugin <br> ---
    IsPostback_RC_PendingUpdates
    IsPostback: True <br> ---
    Service Status
    Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> ---
    Service Status
    Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> ---

    | Collection information | | Computer Name: | ROBO-LT | | --- | --- | | Windows Version: | 10.0 | | --- | --- | | Architecture: | x64 | | --- | --- | | Time: | Wednesday, December 13, 2023 10:37:00 AM | | --- | --- |

    Publisher details
    Background Intelligent Transfer Service
    Find and fix problems that may prevent background downloads from working
    Package Version: 3.5
    --- ---
    Publisher: Microsoft Windows
    --- ---

    | Windows Network Diagnostics | | Detects problems with network connectivity. | | Package Version: | 4.0 | | --- | --- | | Publisher: | Microsoft Windows | | --- | --- |

    | Windows Update | | Resolve problems that prevent you from updating Windows. | | Package Version: | 9.3 | | --- | --- | | Publisher: | Microsoft Windows | | --- | --- |

    | Windows Update | | Resolve problems that prevent you from updating Windows. | | Package Version: | 9.2 | | --- | --- | | Publisher: | Microsoft Corporation | | --- | --- |

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