Windows Update, I get error 0x80070002 when the systems tries to install Windows 11 Version 22H2.

Anonymous
2023-12-12T09:07:07+00:00

Hi

I write this in english, to enlarge the potential community.

Windows Update, I get error 0x80070002 when the systems tries to install Windows 11 Version 22H2.

This problem is going on for a long time now.

I tried everything I can found on the internet.

  • setting the time, all good,
  • Deleting the SoftwareDistribution directory,
  • Running scan, and DSIM, all good no errors,
  • Windows update troubleshooter, tells me:

Check for Windows Update issues Detected:

In troubleshooting report it says:

  • check for widows update issues // Resolve Windows Update issue Completed

-Detection details:

IsPostback_RC_PendingUpdates

IsPostback: False
WaaSMedicService
Issue found by:DynamicProtectionPlugin <br> ---
IsPostback_RC_PendingUpdates
IsPostback: True <br> ---
Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> ---
Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> ---
Collection information
Computer Name: ROBO-LT
Windows Version: 10.0
Architecture: x64
Time: Tuesday, December 12, 2023 10:00:37 AM
Publisher details

however the installation never gets done. Interesting it says Windows Version 10, but msinfo says Microsoft Windows 11 Home

***** moved from german to english Community *****

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Ramesh 181.9K Reputation points Volunteer Moderator
2023-12-19T12:46:43+00:00

Glad it's resolved, albeit it took around 10 attempts :)

You may re-enable the startup items and services. Backup the current set of drivers using DISM, to a folder named c:\drivers_final_2023.

If Device Manager doesn't show any items with the yellow exclamation mark, then no need to install any more drivers.

For the Windows Security issue, please start a new thread and share the link to the new thread here. Will reply to that.

Regards,

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  1. Ramesh 181.9K Reputation points Volunteer Moderator
    2023-12-17T11:46:15+00:00

    Precisely, the following file is missing in that driver package:"

    C:\Windows\System32\DriverStore\FileRepository\iclsclient.inf_amd64_75ffca5eec865b4b\lib\IntelPTTEKRecertification.exe

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  2. Anonymous
    2023-12-17T13:05:56+00:00

    I am just adding this in case it might help. I have not seen such errors in a log before. The first line is normal, the one below it, Lenovo seems to be a problem. These types of errors go on for a while.

    Info CONX aeinv: TRACE,ArpApplication::GetArpApplication,207,ArpApp >>>>>>>>>>> Microsoft Teams_ Microsoft Corporation_ 1.5.00.21668_ 1033

    Info CONX aeinv: TRACE,ArpApplication::GetArpApplication,207,ArpApp >>>>>>>>>>> Lenovo Service Bridge_ Lenovo_ 5.0.2.14_ 65535

    Error CONX aeinv: ERROR,AmiShortcutItem::Retrieve,193,TelCacheProvider::GetItemProperty failed [0x800700ea]

    Info CONX aeinv: TRACE,TelCacheProvider::GetItem,957,Failed to retrieve inventory item amd64_microsoft-|6c3d1fdaa974549 from the cache

    Error CONX aeinv: ERROR,AmiShortcutItem::Retrieve,193,TelCacheProvider::GetItemProperty failed [0x800700ea]

    Error CONX aeinv: ERROR,AmiShortcutItem::Retrieve,193,TelCacheProvider::GetItemProperty failed [0x800700ea]

    Info CONX aeinv: TRACE,TelCacheProvider::GetItem,957,Failed to retrieve inventory item amd64_microsoft-|f14596bbbc060e14 from the cache

    Error CONX aeinv: ERROR,AmiShortcutItem::Retrieve,193,TelCacheProvider::GetItemProperty failed [0x800700ea]

    Error CONX aeinv: ERROR,AmiShortcutItem::Retrieve,193,TelCacheProvider::GetItemProperty failed [0x800700ea]

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  3. Anonymous
    2023-12-17T14:29:31+00:00

    Not sure what I can do with your previous note, on the other Lenovo Errors.

    I checked where the iclsclient could be found, and it is in the MEI drivers, I installed the MEI Drivers.

    I noticed that sometimes the first time I start the setup of the ISO for install, it will not start the install, if I retry it will.

    The error is still referring to drivers, however not sure what is now the problem. I think you look into the setuperr file in the Panther dir?

    The error I got now is about something else

    Here the Panther and Rollback dir

    https://1drv.ms/f/s!At3helIxGZsEknlHW5PQcVhJDUtO?e=ys0VWx Do you know what error that is?

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  4. Ramesh 181.9K Reputation points Volunteer Moderator
    2023-12-17T14:52:31+00:00

    //The error I got now is about something else//

    The setup failed because of the same error -- missing file in the iclsclient package.

    I found the full iCls client driver package from the Microsoft site.

    First, backup the folder "C:\Windows\System32\DriverStore\FileRepository\iclsclient.inf_amd64_75ffca5eec865b4b" and then do the following:

    • Download SFCFix.exe (by niemiro of Sysnative forums) and save this to your Desktop.
    • Download the file, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    • On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    • Drag the file SFCFix.zip onto the file SFCFix.exe and release it.  [See illustration image]
    • SFCFix will now process the script.
    • Upload the output file SFCFix.txt to your OneDrive.

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