Windows Update, I get error 0x80070002 when the systems tries to install Windows 11 Version 22H2.

Thanks for the input, no resolution yet.

All steps suggested worked out well:

Untinstalling Norting AND use the removal tool from norton site

disable all non ms services with msconfig, all good

deleted the $Windows .~BT Directory

installed the new BIOS and did several reboots.

started again as admin the setup.exe on the mounted ISO file.

Unfortunately same situation,

... Making sure you are ready for installing now,

The window just closes without any notification or error message

Still no Rollback,

Here is the Panther. I renamed the old one to Panther_old.

I also ran again the FRST and added the latest FRST and Addition log files

https://1drv.ms/f/s!At3helIxGZsEknlHW5PQcVhJDUtO?e=gJuUpm

Hope this gets us a step closer. Thanks so far for everything

I wanted to check if the Windows Defender is switched on, however when I check Window Security, I get an empty window? Does this indicate something

Robo4112

The problem is this:

Description: Faulting application name: SetupHost.exe, version: 10.0.22621.1, time stamp: 0xdac8cfb7

Faulting module name: appraiser.dll, version: 10.0.22621.1, time stamp: 0x792f6417

Exception code: 0xc0000005

Fault offset: 0x000000000003018d

Faulting process id: 0x27a4

Faulting application start time: 0x01da2cf48cca1b18

Faulting application path: C:$WINDOWS.~BT\Sources\SetupHost.exe

Faulting module path: C:$WINDOWS.~BT\Sources\appraiser.dll

1. Please uninstall Norton and then use the Norton Removal Tool from their website. See Download and run the Norton Remove and Reinstall tool for Windows.

Once you remove Norton, Defender will enable automatically.

You can reinstall Norton later on.

2. Disable all 3rd party services using msconfig.exe. See How to perform a clean boot in Windows - Microsoft Support.
3. Delete the folder "C:$WINDOWS.~BT"
4. If available, install the latest BIOS update from the manufacturer's site. Your BIOS release date is 20210521000000.000000+000

Once done, download the Windows 11 23H2 ISO, mount it, and run setup.exe.

Post fresh Panther and Rollback logs if needed.

(There is a leftover Avira ELAM driver. If the setup doesn't succeed, we'll remove the Avira driver using FRST.)

Thanks,

Did the next steps with FRST

Regarding AV Products,

I used to have TotalAV, however switched it off, and should not be on the machine anymore. I checked the installed Apps and cannot find anything related to TotalAV or Avira. In the programfiles (x86) there is no such directory TotalAV, however there is a Avira, which was my AV tool I used in the past. Avira was a free AV before.

I bought Norton360, which is the one I want to use since 2 years now. For the installation I usually switch it off for 5 hours, not to get blocked

I noticed once that the Windows Defender was switched off, and I tried to fix it, however it looks like this was done by Norton360.

Not sure if Windows Defender should also run if I use Norton360.

I uploaded files FRST and Addition, here is the link: https://1drv.ms/f/s!At3helIxGZsEknlHW5PQcVhJDUtO?e=2FbJJf

Thanks. Please let me know which antivirus products are active on your system.

The log shows these three AV products are currently registered.

*******************************************

Name: Total AV, Path: C:\Program Files (x86)\TotalAV\SAVAPI\elam_ppl\AMSAgent.exe, Timestamp: Thu, 04 Mar 2021 16:36:31 GMT, State: 262144

Name: Windows Defender, Path: %ProgramFiles%\Windows Defender\MsMpeng.exe, Timestamp: Tue, 13 Sep 2022 21:56:29 GMT, State: 393472

Name: Norton 360, Path: C:\Program Files\Norton Security\Engine\22.23.10.10\nsWscSvc.exe, Timestamp: Tue, 12 Dec 2023 11:44:05 GMT, State: 335872

*******************************************

The crash info (it could be an ACCESS_VIOLATION error) hasn't been logged in the setupact.log file. Running the Farbar Scanner might provide more info.

• Download Farbar Recovery Scan Tool (FRST64.exe) [See also: Collect Farbar Recovery Scan Tool logs.]
• Rename FRST64.exe to EnglishFRST64.exe.
• Run the program. Don't check or uncheck any options. Click "Scan".
• Upload the two logs, FRST.txt and Addition.txt, to your OneDrive and share the link here.