Windows Update, I get error 0x80070002 when the systems tries to install Windows 11 Version 22H2.

Anonymous
2023-12-12T09:07:07+00:00

Hi

I write this in english, to enlarge the potential community.

Windows Update, I get error 0x80070002 when the systems tries to install Windows 11 Version 22H2.

This problem is going on for a long time now.

I tried everything I can found on the internet.

  • setting the time, all good,
  • Deleting the SoftwareDistribution directory,
  • Running scan, and DSIM, all good no errors,
  • Windows update troubleshooter, tells me:

Check for Windows Update issues Detected:

In troubleshooting report it says:

  • check for widows update issues // Resolve Windows Update issue Completed

-Detection details:

IsPostback_RC_PendingUpdates

IsPostback: False
WaaSMedicService
Issue found by:DynamicProtectionPlugin <br> ---
IsPostback_RC_PendingUpdates
IsPostback: True <br> ---
Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> ---
Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> ---
Collection information
Computer Name: ROBO-LT
Windows Version: 10.0
Architecture: x64
Time: Tuesday, December 12, 2023 10:00:37 AM
Publisher details

however the installation never gets done. Interesting it says Windows Version 10, but msinfo says Microsoft Windows 11 Home

***** moved from german to english Community *****

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Ramesh 181.9K Reputation points Volunteer Moderator
2023-12-19T12:46:43+00:00

Glad it's resolved, albeit it took around 10 attempts :)

You may re-enable the startup items and services. Backup the current set of drivers using DISM, to a folder named c:\drivers_final_2023.

If Device Manager doesn't show any items with the yellow exclamation mark, then no need to install any more drivers.

For the Windows Security issue, please start a new thread and share the link to the new thread here. Will reply to that.

Regards,

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  1. Ramesh 181.9K Reputation points Volunteer Moderator
    2023-12-15T09:18:07+00:00

    Just thinking back all the steps we did, before we uninstalled the driver, at least the install process was started.

    The driver was the sole reason for the setup failure at 62%. It couldn't be migrated because the driver package had a file missing.

    Log:

    Failed to process migration of driver package C:\Windows\System32\DriverStore\FileRepository\dptf_cpu.inf_amd64_82b77f8c4618e2d0\dptf_cpu.inf. Error: 0x80070002[gle=0x0000007a]

    Reinstall the driver by downloading the installer from Lenovo

    Maybe you can reinstall it by downloading the full package from Lenovo. Go to the Lenovo support site and enter your device's serial number. Download and install the latest "Intel Dynamic Platform and Thermal Framework (DPTF) Driver" driver.

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  2. Anonymous
    2023-12-15T08:56:27+00:00

    Just thinking back all the steps we did, before we uninstalled the driver, at least the install process was started.

    So why is setup process crashing when we just uninstall the driver? Can we do anything else with the FRST programm to fix?

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  3. Anonymous
    2023-12-15T08:45:20+00:00

    Just thinking back all the steps we did, before we uninstalled the driver, at least the install process was started.

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  4. Anonymous
    2023-12-15T08:29:25+00:00

    I killed the cleanup will (in task manager, it was called new setup host)

    I rebooted the machine

    Deleted rmdir /S $WINDOWS.~BT in CMD Admin window

    To be sure, uninstalled the driver again ( it said, is not installed)

    re-ran setup as admin from ISO file,

    Same story, the window "Making sure you are ready to install" just closes without notification.

    What else can I do? start in safe mode, and install, does it make sense?, is there any other log file from the setup process (Making sure you are ready to install")

    The messages in the troubleshooter, do they provide you anything more info?

    What did you mean with creating USB?

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