Windows Update, I get error 0x80070002 when the systems tries to install Windows 11 Version 22H2.

Anonymous
2023-12-12T09:07:07+00:00

Hi

I write this in english, to enlarge the potential community.

Windows Update, I get error 0x80070002 when the systems tries to install Windows 11 Version 22H2.

This problem is going on for a long time now.

I tried everything I can found on the internet.

  • setting the time, all good,
  • Deleting the SoftwareDistribution directory,
  • Running scan, and DSIM, all good no errors,
  • Windows update troubleshooter, tells me:

Check for Windows Update issues Detected:

In troubleshooting report it says:

  • check for widows update issues // Resolve Windows Update issue Completed

-Detection details:

IsPostback_RC_PendingUpdates

IsPostback: False
WaaSMedicService
Issue found by:DynamicProtectionPlugin <br> ---
IsPostback_RC_PendingUpdates
IsPostback: True <br> ---
Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> ---
Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException <br> ---
Collection information
Computer Name: ROBO-LT
Windows Version: 10.0
Architecture: x64
Time: Tuesday, December 12, 2023 10:00:37 AM
Publisher details

however the installation never gets done. Interesting it says Windows Version 10, but msinfo says Microsoft Windows 11 Home

***** moved from german to english Community *****

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Ramesh 181.8K Reputation points Volunteer Moderator
2023-12-19T12:46:43+00:00

Glad it's resolved, albeit it took around 10 attempts :)

You may re-enable the startup items and services. Backup the current set of drivers using DISM, to a folder named c:\drivers_final_2023.

If Device Manager doesn't show any items with the yellow exclamation mark, then no need to install any more drivers.

For the Windows Security issue, please start a new thread and share the link to the new thread here. Will reply to that.

Regards,

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  1. Anonymous
    2023-12-19T12:38:47+00:00

    Hi

    I had to kill the cleaning up window. and rebootet.

    Restarted the setup, and guess what it started again the installation.

    It is kind of random if when hitting setup from the ISO as admin is starting or not.

    This time also the installation process started, in the past it usually started restarting at 80%,

    The it said working on updades and stopped at 2%

    Now it continued, restarted, and started working on updates, taking really a long time, but getting until full 100%

    Then restarting, and starting with some configuration... "This might take some minutes" .... "please keep your PC on and plugged in" .......Almost there, and my normal desktop appears.

    When checking Winversion it says 23H2, so we made it!!!!

    Not sure if the piecomponent was the issue, or the different missing driver files, or the lenovo software components, which I all removed, but it workded. Thank you so much.

    We did quite some steps and cleaning, what are the steps I need to redo, I guess this msconfi and enable the startup apps? anything else I need to check regarding driver updates or so? do I have to delete the old driver directories, and just create one new one c:\Drivers and run the DSIM??

    Can I reinstall norton? And would you reinstall the lenovo stuff?

    The windows security window is still an empty screen with just a shield in the middle? what should I see when starting windows security?

    So only some final questions, hope you can advise.

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  2. Anonymous
    2023-12-19T10:28:49+00:00

    Hi

    I did the steps, and based on the comment below from Saltgrass also removed some of the lenovo stuff.

    I rebooted the machine before running the ISO Setup as admin

    Now the Installation is hanging during "Making things ready to install". After long tie (15 min) I try to stop the window. It says, cleaning up and is again hanging in this clean up.

    The only step I see is just killing that process, meaning the cleaning up will not be finalized.

    Any alternatives?

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  3. Anonymous
    2023-12-18T17:07:11+00:00

    Have you tried turning Bitlocker off? I don't run it, but I thought it was for Windows Pro, not Core.

    I probably would have uninstalled the Lenovo Service Bridge utility by now.

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  4. Ramesh 181.8K Reputation points Volunteer Moderator
    2023-12-18T09:06:09+00:00

    I look at setupact.log mostly.

    You may bite the bullet and uninstall the problematic piecomponent driver.

    Run:

    md C:\Drivers_12_2023
dism /online /export-driver /destination:C:\Drivers_12_2023

pnputil /delete-driver oem49.inf /uninstall /force

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