Windows Security Windows only shows Shield Icon

Anonymous
2023-12-24T08:52:08+00:00

Split from this thread.

Hi Frank,

If you wish to fix Windows Security, please start a new thread and post the following logs. Post the link to the new thread here.

Step 1:

Step 2:

  • Download defender_diag.bat. Right-click on the file, click Properties, Unblock, and OK. Run the batch file as administrator.

(The Batch file queries Defender-related settings/Policies and outputs the results to a log file named defender.log. Upload this log to your OneDrive and share the link here.)

(How-To: Share OneDrive files and folders - Microsoft Support)

Windows for home | Windows 11 | Security and privacy

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Anonymous
2023-12-30T09:13:35+00:00

Those entries have no significance. Those entries show up in my system as well. You'll see a lot of Not Found entries for any operation you do. Usually, most of those entries have no significance.

You may try this if possible.

Download this REG file and save it to a folder named c:\reg\

Launch AdvancedRun (from Nirsoft) and start cmd.exe as TrustedInstaller.

In the TrustedInstaller Command Prompt, run:

  • reg.exe import c:\reg\securityhealth.reg
  • exit

This restores some essential registry keys used by Defender.

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  1. Anonymous
    2023-12-26T10:31:14+00:00

    Hi Robo4112,

    Norton is/was the common factor between your case and Frank's case, and I know you uninstalled Norton (from your 1st thread). Let's see if the latest platform update is installed on your system.

    Download defender_diag.bat from GitHub.

    Right-click on the downloaded file, click Properties, Unblock, and OK.

    Run the batch file as administrator.

    (The Batch file queries Defender-related settings/Policies and outputs the results to a log file named defender.log. Upload this log to your OneDrive and share the link here.)

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  2. Anonymous
    2023-12-26T10:56:02+00:00

    Hi Ramesh

    My Daughter's Vaio runs Security fine with Norton so I know its not that. I have a Citrix plug in that will not uninstall other than that the installed programs are pretty much the same. I will keep an eye on this and see if Rob's batch file reveals the issue. Services.msc cannot start the Security Service in both cases which I always thought pointed to malware. However neither rmalwarebytes or Norton's deep guard have found anything !

    I will not be doing a fresh instal of Windows 11 on the main 1TB SSD even though I know this fixes the issue as it would take forever to reinstall all my programs.

    Your on going help is very much appreciated.

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  3. Anonymous
    2023-12-26T12:47:54+00:00

    Hi Ramesh, Thanks again for looking into this.

    I downloaded and ran the batch file. It showed the log in the notes app, however the defender.log was not created.

    I saved the log shown in the notes app as defender.log and uploaded it to here: https://1drv.ms/f/s!At3helIxGZsEknlHW5PQcVhJDUtO?e=8UqqhV

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  4. Anonymous
    2023-12-26T13:17:06+00:00

    The Platform folder is found, and the service is intact, yet the service fails to start. Frank faces exactly the same issue. A ProcMon trace from one of the two systems might help.

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