Split from this thread . Hi Frank, If you wish to fix Windows Security, please start a new thread and post the following logs. Post the link to the new thread here. Step 1: Download Farbar Recovery Scan Tool (FRST64.exe). [See also: Collect Farbar Recovery Scan Tool logs .] Rename FRST64.exe to EnglishFRST64.exe. Run EnglishFRST64.exe. Don't check or uncheck any options. Click "Scan". Upload the two logs, FRST.txt and Addition.txt, to your OneDrive and share the link here. Step 2: Download defender_diag.bat . Right-click on the file, click Properties, Unblock, and OK. Run the batch file as administrator. (The Batch file queries Defender-related settings/Policies and outputs the results to a log file named defender.log. Upload this log to your OneDrive and share the link here.) (How-To: Share OneDrive files and folders - Microsoft Support )

I really needed to know so I took out the 1TB SSD I put back the original HDD did a clean install of Windows 11 23H2 and Security Works. So it’s definitely not a hardware issue. Thing is I still cannot do a reinstall on the SSD as keep files , settings and apps is greyed out. Any other options to solve this would be appreciated. Ta Frank

Hi Frank, Thank you, and Happy Holidays to you. Unfortunately, I couldn't narrow down the issue, but it's surprising that the reinstallation didn't install the latest security platform update. But I'm glad Norton 360 is protecting the unit, which is more important. No time has been wasted; it has been a good learning experience; that's how I see things. :) Perhaps you could switch to Windows 10 22H2 and see if the Windows Security app works. If you plan to do so, please backup your current configuration using Macrium Reflect or a similar tool. //Quite why Microsoft does not allow people to easily install Windows 11 on such devices is baffling. Although they did publish the registry hack for this themselves sometime ago. This is why 70% still use Windows 10 or lower.// Yeah, there are different kinds of bypass methods. Regardless, I still use Windows 10 on my primary computer and don't plan to switch to Windows 11 as of now.

Happy Christmas and thank you for all your help and patience here. I considered right at the very start the hardware issue and would not have wasted time yours especially or mine on this had it not been for the fact that my daughter's Vaio with the exact same specification works fine. Her Security Centre highlights the absence of a TPM chip, As Norton 360 is installed and works I will just accept that Windows Security Centre cannot be used. Of course the extra level of encryption that Windows 11 gives on devices with TPM was never going to function or that afforded to Device Drivers. Quite why Microsoft does not allow people to easily install Windows 11 on such devices is baffling. Although they did publish the registry hack for this themselves sometime ago. This is why 70% still use Windows 10 or lower. In conclusion I really appreciate your time and effort on this and trust you do not think I have been ungrateful, or more importantly that I have knowingly wasted your time..

The Platform version doesn't matter. Even the old platform (released in mid-2023) should load correctly, but it's not happening. It's something else. If the Security Health Service still doesn't start, it could be due to legacy hardware.

Windows Security Windows only shows Shield Icon

Anonymous

Split from this thread.

Hi Frank,

If you wish to fix Windows Security, please start a new thread and post the following logs. Post the link to the new thread here.

Step 1:

Download Farbar Recovery Scan Tool (FRST64.exe). [See also: Collect Farbar Recovery Scan Tool logs.]
Rename FRST64.exe to EnglishFRST64.exe.
Run EnglishFRST64.exe. Don't check or uncheck any options. Click "Scan".
Upload the two logs, FRST.txt and Addition.txt, to your OneDrive and share the link here.

Step 2:

Download defender_diag.bat. Right-click on the file, click Properties, Unblock, and OK. Run the batch file as administrator.

(The Batch file queries Defender-related settings/Policies and outputs the results to a log file named defender.log. Upload this log to your OneDrive and share the link here.)

(How-To: Share OneDrive files and folders - Microsoft Support)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Those entries have no significance. Those entries show up in my system as well. You'll see a lot of Not Found entries for any operation you do. Usually, most of those entries have no significance.

You may try this if possible.

Download this REG file and save it to a folder named c:\reg\

Launch AdvancedRun (from Nirsoft) and start cmd.exe as TrustedInstaller.

In the TrustedInstaller Command Prompt, run:

reg.exe import c:\reg\securityhealth.reg
exit

This restores some essential registry keys used by Defender.

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94 additional answers

Anonymous

2023-12-25T12:05:43+00:00

I really needed to know so I took out the 1TB SSD

I put back the original HDD did a clean install of Windows 11 23H2 and Security Works.

So it’s definitely not a hardware issue.

Thing is I still cannot do a reinstall on the SSD as keep files , settings and apps is greyed out.

Any other options to solve this would be appreciated.

Ta

Frank
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Anonymous

2023-12-25T08:30:49+00:00

Hi Frank,

Thank you, and Happy Holidays to you.

Unfortunately, I couldn't narrow down the issue, but it's surprising that the reinstallation didn't install the latest security platform update. But I'm glad Norton 360 is protecting the unit, which is more important. No time has been wasted; it has been a good learning experience; that's how I see things. :)

Perhaps you could switch to Windows 10 22H2 and see if the Windows Security app works. If you plan to do so, please backup your current configuration using Macrium Reflect or a similar tool.

//Quite why Microsoft does not allow people to easily install Windows 11 on such devices is baffling. Although they did publish the registry hack for this themselves sometime ago. This is why 70% still use Windows 10 or lower.//

Yeah, there are different kinds of bypass methods. Regardless, I still use Windows 10 on my primary computer and don't plan to switch to Windows 11 as of now.
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Anonymous

2023-12-25T08:21:01+00:00

Happy Christmas and thank you for all your help and patience here.

I considered right at the very start the hardware issue and would not have wasted time yours especially or mine on this had it not been for the fact that my daughter's Vaio with the exact same specification works fine. Her Security Centre highlights the absence of a TPM chip,

As Norton 360 is installed and works I will just accept that Windows Security Centre cannot be used. Of course the extra level of encryption that Windows 11 gives on devices with TPM was never going to function or that afforded to Device Drivers.

Quite why Microsoft does not allow people to easily install Windows 11 on such devices is baffling. Although they did publish the registry hack for this themselves sometime ago. This is why 70% still use Windows 10 or lower.

In conclusion I really appreciate your time and effort on this and trust you do not think I have been ungrateful, or more importantly that I have knowingly wasted your time..
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Anonymous

2023-12-25T01:26:24+00:00

The Platform version doesn't matter. Even the old platform (released in mid-2023) should load correctly, but it's not happening. It's something else.

If the Security Health Service still doesn't start, it could be due to legacy hardware.
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