(Solved) Internet stopped working after windows update

Anonymous
2023-12-08T11:18:07+00:00

Hi everyone,

I installed a Windows update last night and my internet has stopped working ever since. The WiFi network shows as 'connected' and it works fine on my phone but nothing on my computer (I tried different browsers). I tried uninstalling the update and pausing Windows Update to stop it from reinstalling it but it still won't work. No internet either when I use my phone as hotspot.

The update I installed is: Windows 11 version 23H2 for systems x64 (KB5032288).

I would appreciate any support, thanks.

Windows for home | Windows 11 | Windows update

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David-M 127.1K Reputation points Independent Advisor
2023-12-09T12:41:10+00:00

Yes. It was probably the VPN that caused the issue.

If it happens again, make sure your VPN is up to date. And if it happens again, even after updating, consult the Psiphon developer.

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  1. David-M 127.1K Reputation points Independent Advisor
    2023-12-08T20:40:50+00:00

    Thanks for the screenshot.

    The result of the command confirms that your system has access to the internet. Apparently, only some applications are unable to communicate with the internet.

    You are using Wi-Fi, right?

    Do you have a VPN client installed on your system?

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  2. Anonymous
    2023-12-08T21:10:50+00:00

    I opened my VPN to check if it was on, then I turned it off and the internet came back on immediately! I turned it back on and the internet is still working.

    So was my VPN blocking the internet connection? (I have Psiphon.)

    Thanks very much for your help, much appreciated.

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  3. Anonymous
    2023-12-10T16:41:05+00:00

    Noted, thanks again for your time.

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  4. David-M 127.1K Reputation points Independent Advisor
    2023-12-11T12:30:24+00:00

    Glad to help.

    Best regards.

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