The previous system shutdown was unexpected

Anonymous
2023-12-10T09:27:12+00:00

I keep getting consistent bsod

This is what I found in event log

I have tried:

  • check, scan, restore health & scansfx in cmd and found no corrupt files
  • Doing full scan of the microsoft safety scanner and nothing wrong, too
  • Download win11 ISO: my PC can't run the setup & this event pop up:

Faulting application name: SetupHost.exe, version: 10.0.22621.1, time stamp: 0xdac8cfb7

Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82

Exception code: 0xc00000f0

Fault offset: 0x000000000010c7a9

Faulting process id: 0x0x478

Faulting application start time: 0x0x1DA2B394B43FAB2

Faulting application path: C:$WINDOWS.~BT\Sources\SetupHost.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: ea0b57e0-023d-4f07-9621-91d1a92248e9

Faulting package full name: 

Faulting package-relative application ID: 

Is there any other way for me to fix this problem?

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

46 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-12-10T10:25:42+00:00

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-12-10T10:29:18+00:00

    I just ran the chkdsk ealier, I saw the "fixing :C stage 4"

    Is the command found the corrupt files and fix them?

    Was this answer helpful?

    0 comments
  3. DaveM121 936.1K Reputation points Independent Advisor
    2023-12-10T10:48:30+00:00

    Your minidump files just indicate RAM corruption errors.

    With regards to check disk, was it indicated errors were found on the drive and was it indicated that those errors were fixed, or could they not be fixed?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-12-10T11:05:16+00:00

    I don't know. In cmd it said that another program is using my disk, so I ran it during restart

    Was this answer helpful?

    0 comments
  5. DaveM121 936.1K Reputation points Independent Advisor
    2023-12-10T11:06:55+00:00

    That is the correct way to urn check disk, but it would still indicate if problems were found or not on the drive.

    If not use this method and please provide a photo of the result.

    Click the power button on your Start Menu

    Press the Shift Key and click Restart

    Your PC will boot into the Windows Recovery Environment

    Go to Troubleshoot - Advanced Options - Command Prompt

    Type this command and press Enter:

    chkdsk C: /f /r

    Was this answer helpful?

    0 comments