The previous system shutdown was unexpected

Anonymous
2023-12-10T09:27:12+00:00

I keep getting consistent bsod

This is what I found in event log

I have tried:

  • check, scan, restore health & scansfx in cmd and found no corrupt files
  • Doing full scan of the microsoft safety scanner and nothing wrong, too
  • Download win11 ISO: my PC can't run the setup & this event pop up:

Faulting application name: SetupHost.exe, version: 10.0.22621.1, time stamp: 0xdac8cfb7

Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82

Exception code: 0xc00000f0

Fault offset: 0x000000000010c7a9

Faulting process id: 0x0x478

Faulting application start time: 0x0x1DA2B394B43FAB2

Faulting application path: C:$WINDOWS.~BT\Sources\SetupHost.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: ea0b57e0-023d-4f07-9621-91d1a92248e9

Faulting package full name: 

Faulting package-relative application ID: 

Is there any other way for me to fix this problem?

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

46 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. DaveM121 935.7K Reputation points Independent Advisor
    2023-12-10T09:58:09+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-12-10T10:13:05+00:00

    Hey dave, its me here, same old problem

    I replied there. Can we continue to chat there?

    https://answers.microsoft.com/en-us/windows/forum/all/unable-to-fix-corrupted-files/fc98b420-8618-48cc-8866-c7af1cc867ec?page=2

    Was this answer helpful?

    0 comments
  3. DaveM121 935.7K Reputation points Independent Advisor
    2023-12-10T10:15:33+00:00

    That was a long thread is your PC now creating any minidump files from the blue screen crashes?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-12-10T10:18:53+00:00

    I cannot even open them

    Was this answer helpful?

    0 comments
  5. DaveM121 935.7K Reputation points Independent Advisor
    2023-12-10T10:23:19+00:00

    Dump files are not human readable in Wordpad.

    Please use this method to upload the minidump files for analysis.

    Open that minidump folder

    Select any files in there and press Ctrl + C to copy those files

    On your Desktop, right click and choose New - Folder

    Go into that new folder and press Ctrl + V to paste a copy of those files

    Log into OneDrive: https://onedrive.live.com/

    Drag that new folder form your Desktop into the OneDrive page and wait for it to upload

    When it has uploaded, right click the folder on the OneDrive page and choose Share

    Click Copy Link

    Then post that link here.

    Was this answer helpful?

    0 comments