The previous system shutdown was unexpected

Anonymous
2023-12-10T09:27:12+00:00

I keep getting consistent bsod

This is what I found in event log

I have tried:

  • check, scan, restore health & scansfx in cmd and found no corrupt files
  • Doing full scan of the microsoft safety scanner and nothing wrong, too
  • Download win11 ISO: my PC can't run the setup & this event pop up:

Faulting application name: SetupHost.exe, version: 10.0.22621.1, time stamp: 0xdac8cfb7

Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82

Exception code: 0xc00000f0

Fault offset: 0x000000000010c7a9

Faulting process id: 0x0x478

Faulting application start time: 0x0x1DA2B394B43FAB2

Faulting application path: C:$WINDOWS.~BT\Sources\SetupHost.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: ea0b57e0-023d-4f07-9621-91d1a92248e9

Faulting package full name: 

Faulting package-relative application ID: 

Is there any other way for me to fix this problem?

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

46 answers

Sort by: Newest
Most helpful Newest Oldest
  1. DaveM121 936.1K Reputation points Independent Advisor
    2023-12-10T09:58:09+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

    Was this answer helpful?

    0 comments