I’ve been encountering multiple Blue Screen of Death (BSOD) errors, including Memory Management , Critical Process Died , KERNEL_DATA_INPAGE_ERROR and Unexpected Store Exception . This issue started about a year ago, but at that time, I replaced my hard disk. Initially, everything seemed fine, but recently, the crashes have resumed. Here are the steps I’ve taken so far: Windows Security Scan : No issues were detected. MalwareBytes Quick Scan : Also found nothing. Windows Memory Diagnostics tool : Passed successfully. SeaGate SeaTools : Passed as well. Crystal Disk Info : Indicates that the disk is healthy. I also ran Chkdsk , which initially fixed the drive, but after about half an hour, the same errors resurfaced. Consequently, my system keeps restarting, plagued by the same BSOD errors (Memory Management, Critical Process Died, and Unexpected Store Exception). It’s quite frustrating! 😓 Ans while checking some Dump Files I found that Driver named: ntoskrnl.exe is the cause of the error (Although I don't know anything about this driver, it function and how to fix it ) Also I have minidump files: https://1drv.ms/f/s!ApBV6ainL73Ygxb7bTmuTY7nmcLb Please Guide me how to fix these

GIGABYTE H310M M.2 2.0 Current BIOS Version: F12 I got the latest BIOS Version (i.e. F16a) but I don't know how to install it correctly (Because a small mistake can cause it to boot improperly.)

Hi, thank you for replying, for that, you need to go to your manufacturer's website to check and download the BIOS, in addition, let me help you with that, may I know the make and model of your device? To check, press the Windows key + R then type in: msinfo32 Then hit OK Let me know the System Model and System Manufacturer you have.

Find a flash drive that you can format (> or = 8 GB). Find a working Windows computer. On the working Windows computer create tools to use on the problematic computer. Create a bootable Windows 10 Media Creation Tool (MCT) (Windows 10 iso): https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html https://www.microsoft.com/en-us/software-download/windows10 Boot to the flash drive: https://www.disk-image.com/faq-bootmenu.htm If available insert another flash drive to be able to move files to another computer and/or backup important files. Open Windows Recovery Environment (RE) > command prompt > type: notepad notepad notepad diskpart lis dis lis vol sel dis 0 det dis lis par sel dis 1 det dis lis par sel dis 2 det dis lis par exit Search for srttrail.txt It may be located at: c:\windows\system32\logfiles\srt\srttrail.txt d:\windows\system32\logfiles\srt\srttrail.txt %windir%\System32\LogFiles\Srt\Srttrail.txt copy c:\windows\system32\logfiles\srt\srttrail.txt X: Replace c: as needed with the applicable drive letter. Replace X: with drive letter assigned to USB Flash Drive that you can move to another computer. Recover important files: https://answers.microsoft.com/en-us/windows/forum/all/rescue-files-when-windows-wont-start/862c143f-9239-4e63-8968-635e8ba9efd6 Return to troubleshooting options. a) try another startup repair > search for a new srttrail.txt as needed b) perform a system restore to the oldest restore point https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5

It's been a while that my pc is continuously crashing within few minutes and at last After restarting it is showing this message. Because of this I was not able to run those programs.

There were / are drive and / or drive connection problems. There may be additional problems. Make sure that images or share links are posted for all steps / tests. See if drive problems are detected using: (perform in sequence) HDTune: (free or trial version): (all drives) https://www.hdtune.com/ Post images or share links for results on these tabs: a) Health b) Benchmark c) Full error scan HD Sentinel (trial version): (all drives) https://www.hdsentinel.com/ Post images or share links for results on these tabs: a) Overview b)Temperature c) SMART Chkdsk /b /v on all drives using the syntax: Chkdsk /b /v C: or Chkdsk /b /v D: or Chkdsk /b /v E: Make sure that Chkdsk /b /v C: runs overnight while sleeping. C:\WINDOWS\system32>chkdsk /b /v The type of the file system is NTFS. Cannot lock current drive. Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N) Type: Y Reboot as needed. Run Memtest86+ for 8 or more passes > take pictures > post images or share links https://www.memtest.org/ https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html The computer has 32 GB RAM. The RAM modules can be tested one at a time in the same DIMM or simultaneously. Approximate testing time for the older software versions was 1 - 11/2 hours / GB RAM. The newest version testing is not well documented. The minimum number of passes is 8 so plan to run the testing overnight and next day. Just 1 error is a test fail and testing can be aborted. Make sure that images or share links are posted. Disk & DVD/CD-ROM Drives Drive: C: Free Space: 164.0 GB Total Space: 264.4 GB File System: NTFS Model: ST1000DM010-2EP102 Drive: E: Free Space: 207.3 GB Total Space: 343.9 GB File System: NTFS Model: ST1000DM010-2EP102 Drive: F: Free Space: 213.8 GB Total Space: 345.0 GB File System: NTFS Model: ST1000DM010-2EP102 Event[5302]: Log Name: System Source: disk Date: 2024-02-25T17:25:53.0440000Z Event ID: 154 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-2CV69QH Description: The IO operation at logical block address 0x7fd992 for Disk 0 (PDO name: \Device\0000003c) failed due to a hardware error. Event[5095]: Log Name: System Source: disk Date: 2024-02-24T20:28:33.9770000Z Event ID: 154 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-2CV69QH Description: The IO operation at logical block address 0x2335708a for Disk 0 (PDO name: \Device\0000003c) failed due to a hardware error. Event[4968]: Log Name: System Source: disk Date: 2024-02-24T19:00:22.6370000Z Event ID: 154 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-2CV69QH Description: The IO operation at logical block address 0x88eb0 for Disk 0 (PDO name: \Device\0000003c) failed due to a hardware error.

Getting Frequent BSoD with Errors: (KERNEL_DATA_INPAGE_ERROR, Memory Management, Critical Process Died, Unexpected Store Exception)

Anonymous

I’ve been encountering multiple Blue Screen of Death (BSOD) errors, including Memory Management, Critical Process Died, KERNEL_DATA_INPAGE_ERROR and Unexpected Store Exception. This issue started about a year ago, but at that time, I replaced my hard disk. Initially, everything seemed fine, but recently, the crashes have resumed.

Here are the steps I’ve taken so far:

Windows Security Scan: No issues were detected.
MalwareBytes Quick Scan: Also found nothing.
Windows Memory Diagnostics tool: Passed successfully.
SeaGate SeaTools: Passed as well.
Crystal Disk Info: Indicates that the disk is healthy.

I also ran Chkdsk, which initially fixed the drive, but after about half an hour, the same errors resurfaced. Consequently, my system keeps restarting, plagued by the same BSOD errors (Memory Management, Critical Process Died, and Unexpected Store Exception). It’s quite frustrating! 😓

Ans while checking some Dump Files I found that Driver named: ntoskrnl.exe is the cause of the error (Although I don't know anything about this driver, it function and how to fix it )

Also I have minidump files: https://1drv.ms/f/s!ApBV6ainL73Ygxb7bTmuTY7nmcLb

Please Guide me how to fix these

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

41 answers

Anonymous

2024-02-27T03:56:15+00:00

GIGABYTE H310M M.2 2.0

Current BIOS Version: F12

I got the latest BIOS Version (i.e. F16a) but I don't know how to install it correctly (Because a small mistake can cause it to boot improperly.)
Was this answer helpful?

0 comments No comments
Anonymous

2024-02-27T03:29:44+00:00

Hi, thank you for replying, for that, you need to go to your manufacturer's website to check and download the BIOS, in addition, let me help you with that, may I know the make and model of your device?

To check, press the Windows key + R then type in:

msinfo32

Then hit OK

Let me know the System Model and System Manufacturer you have.
Was this answer helpful?

0 comments No comments
Anonymous

2024-02-26T17:02:36+00:00

Find a flash drive that you can format (> or = 8 GB).

Find a working Windows computer.

On the working Windows computer create tools to use on the problematic computer.

Create a bootable Windows 10 Media Creation Tool (MCT) (Windows 10 iso):

https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html

https://www.microsoft.com/en-us/software-download/windows10

Boot to the flash drive:

https://www.disk-image.com/faq-bootmenu.htm

If available insert another flash drive to be able to move files to another computer and/or backup important files.

Open Windows Recovery Environment (RE) > command prompt > type:

notepad

notepad

notepad

diskpart

lis dis

lis vol

sel dis 0

det dis

lis par

sel dis 1

det dis

lis par

sel dis 2

det dis

lis par

exit

Search for srttrail.txt

It may be located at:

c:\windows\system32\logfiles\srt\srttrail.txt

d:\windows\system32\logfiles\srt\srttrail.txt

%windir%\System32\LogFiles\Srt\Srttrail.txt

copy c:\windows\system32\logfiles\srt\srttrail.txt X:

Replace c: as needed with the applicable drive letter.

Replace X: with drive letter assigned to USB Flash Drive that you can move to another computer.

Recover important files:

https://answers.microsoft.com/en-us/windows/forum/all/rescue-files-when-windows-wont-start/862c143f-9239-4e63-8968-635e8ba9efd6

Return to troubleshooting options.

a) try another startup repair > search for a new srttrail.txt as needed

b) perform a system restore to the oldest restore point

https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5
Was this answer helpful?

0 comments No comments
Anonymous

2024-02-26T12:23:07+00:00

It's been a while that my pc is continuously crashing within few minutes and at last After restarting it is showing this message.

Because of this I was not able to run those programs.
Was this answer helpful?

0 comments No comments
Anonymous

2024-02-26T07:05:48+00:00
There were / are drive and / or drive connection problems.

There may be additional problems.

Make sure that images or share links are posted for all steps / tests.

See if drive problems are detected using: (perform in sequence)
1. HDTune: (free or trial version): (all drives)
https://www.hdtune.com/

Post images or share links for results on these tabs:

a) Health

b) Benchmark

c) Full error scan
1. HD Sentinel (trial version): (all drives)
https://www.hdsentinel.com/

Post images or share links for results on these tabs:

a) Overview

b)Temperature

c) SMART
1. Chkdsk /b /v on all drives using the syntax:
Chkdsk /b /v C: or Chkdsk /b /v D: or Chkdsk /b /v E:

Make sure that Chkdsk /b /v C: runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v

The type of the file system is NTFS.

Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another

process. Would you like to schedule this volume to be

checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.
1. Run Memtest86+ for 8 or more passes > take pictures > post images or share links
https://www.memtest.org/

https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

The computer has 32 GB RAM.

The RAM modules can be tested one at a time in the same DIMM or simultaneously.

Approximate testing time for the older software versions was 1 - 11/2 hours / GB RAM.

The newest version testing is not well documented.

The minimum number of passes is 8 so plan to run the testing overnight and next day.

Just 1 error is a test fail and testing can be aborted.

Make sure that images or share links are posted.

Disk & DVD/CD-ROM Drives
```
  Drive: C: 
```
Free Space: 164.0 GB

Total Space: 264.4 GB

File System: NTFS
```
  Model: ST1000DM010-2EP102 

  Drive: E: 
```
Free Space: 207.3 GB

Total Space: 343.9 GB

File System: NTFS
```
  Model: ST1000DM010-2EP102 

  Drive: F: 
```
Free Space: 213.8 GB

Total Space: 345.0 GB

File System: NTFS
```
  Model: ST1000DM010-2EP102
```
Event[5302]:

Log Name: System

Source: disk

Date: 2024-02-25T17:25:53.0440000Z

Event ID: 154

Task: N/A

Level: Error

Opcode: N/A

Keyword: Classic

User: N/A

User Name: N/A

Computer: DESKTOP-2CV69QH

Description:

The IO operation at logical block address 0x7fd992 for Disk 0 (PDO name: \Device\0000003c) failed due to a hardware error.

Event[5095]:

Log Name: System

Source: disk

Date: 2024-02-24T20:28:33.9770000Z

Event ID: 154

Task: N/A

Level: Error

Opcode: N/A

Keyword: Classic

User: N/A

User Name: N/A

Computer: DESKTOP-2CV69QH

Description:

The IO operation at logical block address 0x2335708a for Disk 0 (PDO name: \Device\0000003c) failed due to a hardware error.

Event[4968]:

Log Name: System

Source: disk

Date: 2024-02-24T19:00:22.6370000Z

Event ID: 154

Task: N/A

Level: Error

Opcode: N/A

Keyword: Classic

User: N/A

User Name: N/A

Computer: DESKTOP-2CV69QH

Description:

The IO operation at logical block address 0x88eb0 for Disk 0 (PDO name: \Device\0000003c) failed due to a hardware error.
Was this answer helpful?

0 comments No comments