"We couldn't connect to Microsoft family right now, so your family on this device might not be up to date. "

Anonymous
2024-02-08T20:59:07+00:00

I am trying to add another user to my computer system, but I get the message: "We couldn't connect to Microsoft family right now, so your family on this device might not be up to date. " How can I fix this?

Windows for home | Windows 10 | Family and online safety

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  1. Anonymous
    2024-04-02T20:40:51+00:00

    I created a ticket in the Microsoft Feedback Hub here: https://aka.ms/AApw8xn

    Please upvote the ticket to draw attention to this issue.

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  2. Anonymous
    2024-04-04T12:02:45+00:00

    I'm having the same issue on my Surface Pro running Win11. I can add my kids' accounts as users but it won't see them as part of my family or let me connect the device to their profile in Family.

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  3. Anonymous
    2024-04-04T17:05:55+00:00

    Same here, i even reinstalled with w11

    The new laptop is listed, but still not working

    HELP!

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  4. Anonymous
    2024-04-05T09:30:49+00:00

    The same.. New fresh instsalation of Windows 10. Exact same error!

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  5. Anonymous
    2024-04-06T15:10:00+00:00

    Same here. Fresh W11P install.

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