"We couldn't connect to Microsoft family right now, so your family on this device might not be up to date. "

Hi

Welcome to Microsoft community.

I understand the issue you're experiencing with Microsoft Family. Here are several steps you can take to try and resolve this issue:

1. Check Your Internet Connection: Make sure your device is connected to the internet. You can try opening a webpage to verify your connection.
2. Check Microsoft Services Status: Sometimes, Microsoft services may be temporarily down. You can check the status of Microsoft services at https://portal.office.com/servicestatus.
3. Disable Proxy or VPN: If you're using a VPN or proxy, try disabling it as these can sometimes interfere with Microsoft services.

If none of these steps work, you may want to reach out to Microsoft Support for further assistance. They can provide more detailed instructions and help you troubleshoot the issue.

Best regards

Derrick Qian | Microsoft Community Support Specialist

The above provide solutions are not working:

1. Internet connection is good.
2. The provided MS link says: Everything is up and running.
3. No Proxy or VPN.

Any other proper solutions?

I am having the exact same error. I think they aren't seeing the issue they are having perhaps?

I just got the same issue in a new laptop that I am trying to setup. I am unable to add my family members to sign in to this device due to this.

Did all of that and did a clean install as well, its still broken.