"We couldn't connect to Microsoft family right now, so your family on this device might not be up to date. "

Anonymous
2024-02-08T20:59:07+00:00

I am trying to add another user to my computer system, but I get the message: "We couldn't connect to Microsoft family right now, so your family on this device might not be up to date. " How can I fix this?

Windows for home | Windows 10 | Family and online safety

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  1. Anonymous
    2024-04-05T09:30:49+00:00

    The same.. New fresh instsalation of Windows 10. Exact same error!

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  2. Anonymous
    2024-04-04T17:05:55+00:00

    Same here, i even reinstalled with w11

    The new laptop is listed, but still not working

    HELP!

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  3. Anonymous
    2024-04-04T12:02:45+00:00

    I'm having the same issue on my Surface Pro running Win11. I can add my kids' accounts as users but it won't see them as part of my family or let me connect the device to their profile in Family.

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  4. Anonymous
    2024-04-02T20:40:51+00:00

    I created a ticket in the Microsoft Feedback Hub here: https://aka.ms/AApw8xn

    Please upvote the ticket to draw attention to this issue.

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  5. Anonymous
    2024-04-02T19:29:16+00:00

    I called Microsoft and had one of their engineers connected to my laptop. The issue was resolved. My issue was only for the new laptop, the old laptop worked fine and I had Family Safety up and running for a while > 1.5 years. He removed old laptop under devices, tried something (not very clear) to add my new laptop, added my old laptop back to Family Safety. Then asked me to wait for 24 hours and assured me the problem will be solved.

    I waited for about 1~2 hours and found out the new laptop was added as a second device.

    Not sure this can help anyone but you could try to call MS to ask for help.

    I am having this issue after doing a clean installation of Windows 10. I tried removing my computer from devices. The way I was able to re-add it was to switch to a local account then convert it back to a Microsoft account. But this did not solve the issue for me. Do you remember how your new laptop was added?
    I contacted MS via chat, but they were not able to solve the issue and said that this was likely an emerging issue.

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