2024-02 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5034765) "Something didn't go as planned. No need to worry-undoing changes. Please keep your computer on"

Anonymous

HELP please,

Acer SFG16-71 cannot complete 2024-02 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5034765) "Something didn't go as planned. No need to worry-undoing changes. Please keep your computer on"

Laptop fails at 89& to update

DO NOT have Male Ware Bytes installed

Have tried updating manually locally, downloaded the .msu

Hae tried isolating laptop form network, turned off Norton 360, install locally with .msu,

Have 800GB on SSD Drive available space,

Just won't do it.

Some more info for you as it in my system updates and "Needs Attention".

MSU info failed to install locally:

https://www.catalog.update.microsoft.com/Search.aspx?q=KB5034765

https://www.catalog.update.microsoft.com/DownloadDialog.aspx

Download UpdateID cf62e03b-3900-40d9-85fa-05faa930d2c3

Download Updates 2024-02 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5034765) windows11.0-kb5034765-x64_0b9338c4ace818aa52dbef7f674250aeb341f0f1.msu

Acer info:

Device name Acer_SwiftGo16

Processor 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz

Installed RAM 16.0 GB (15.7 GB usable)

Device ID F37E4B15-46D0-4545-8812-BC30E26FB4F2

Product ID 00342-21166-61519-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 11 Home

Version 23H2

Installed on ‎2/‎02/‎2024

OS build 22631.3085

Experience Windows Feature Experience Pack 1000.22684.1000.0

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Ramesh 181.9K Volunteer Moderator

Glad it helped.

It should be set to Manual start.

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49 additional answers

Ramesh 181.9K Reputation points Volunteer Moderator

2024-02-20T17:24:50+00:00

I have same issue

https://1drv.ms/f/s!Aj21M_g-kyfVgsgu0StO3vLmtls8mA?e=kDPLcy

Please carefully go through the solutions here: https://answers.microsoft.com/en-us/windows/forum/windows_11-wintop_update/windows-cant-update-install-error-0x800f0922/d25e3b69-805d-4b35-8efa-283c6c85e5e2

Especially, deleting the $WinREAgent folder should help.
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Ramesh 181.9K Reputation points Volunteer Moderator

2024-02-20T17:21:35+00:00

Hi Danny,

Glad to know that. If the issue recurs, please share all the CBS logs in that folder. Your previous .zip attachment contained only cbs.log.
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Anonymous

2024-02-20T16:25:30+00:00

Yes, I know how you feel. I had 4 Microsoft case numbers over several days before I got help (real help) on this forum. Glad things are fixed. Yes, took a day to download (hours) and then couple of hours to install and then do cleanup stuff. It is funny that my wife's PC came with Windows 11 home with NO problems, amazing!!!!!!

Hope other people read this forum and it helps them resolve problems.
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Anonymous

2024-02-20T16:02:54+00:00

Having the same/very similar issue. KB5034765 update was pushed, rebooted, user (our CIO) logged in and no taskbar/graphics glitches/PC extremely slow/freezing/crashing anything I could open using commands.

things like wuauserv commands to try uninstall KB5034765 had error saying wuauserv missing which was not true.

Eventually got CMD/Powershell to try and manually uninstall KB5034765 but it said it was not there....even though it was.

SFC /scannow

DISM stuff
Finally just repaired/re-installed OS completely using ISO and that worked but took almost 2 days to finish.

I see there are other ways I did not try to possibly fix it. But I find it crazy that microsoft has no response since thursday (at least)
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