Lester, you appear to be someone in the know about the community support system, but you have not answered one reply since ShaHin Sha ShajaHan1 , meanwhile a multitude of punters have lodged a complaint of some sort about the subject matter on this log...
You were the one who told us to wait 7 days for MS to sort out the problem, so far NOTHING HAS BEEN DONE...
Lester it is up to you to get more experienced help with this now, as you have, apparently, washed your hands of any further assistance... If it is beyond your support, then please pass it on to someone that CAN help or contact MS to get some action... Don't leave us floating in the ether with NO ACTION at all... Read all the latest emails & you will see the anger with no action...
The people are getting angry, do something...