Hi and I found your reply in another forum but I have used Partition Magic to increase the size of the backup partition so as to have 280 spare (30) more than you suggested. When I checked through the command prompt to see if Windows RE is active the shell reports that it is not active. Possibly because I use other backup software however when you check the Backup Partition there is a folder called Windows RE and that contains 3 files as follows; Boot.sdi, reagent.xml and winre.wim so it does exist and since there is adequate space I cannot see why the update won't accept and fails to download, there is no Catalogue file so you can't force the update like I have had to do with a few in the past so every time I log on I get another failed attempt to download.
I am a person of advanced years and I am finding that there are more and more half baked outfits selling themselves as the answer to everyone's prayers and continually short delivering. Please fix this post haste as I am the only technical person capable of making changes to our PCs and I am not sure I am going to be around long enough to see a change in the culture that will give ordinary people a chance. We need these machines just to pay our bills.