Location Issue on my laptop with Windows 11

Anonymous
2024-03-24T06:21:20+00:00

From my Microsoft Account profile page, if I click "Find my device" or "Show my location" in Bing Map (Default map comes with Windows) it shows my current location in Seattle, even though my laptop is in Toronto Canada. However, if I open my browser and open Bing map or Google Maps, it shows my correct location. Also to solve this issue I tried reinstalling Windows twice, using a VPN to set my location the same as where I live, I ran Windows troubleshooter multiple times. I can't think of any more troubleshooting steps on my own.

System information:

System Model: ASUS TUF Gaming A17 FA706QM_FA706QM

Windows 11 Pro / 23H2 / OS Build: 22631.3296

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-05-26T20:06:06+00:00

    Also, I checked my Microsoft Activity, and it's logging my successful attempts using IPv4.

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  2. Rob Koch 26,170 Reputation points Volunteer Moderator
    2024-05-26T21:53:44+00:00

    Yea, it is ridiculous. I've seen others post their location is also showing as Boydton, VA. Not a coincidence.

    Also, I have IPv6 turned off and it still does this.

    I have this same issue and it's super annoying. Edge, and the Maps app, in Windows 11, locates me in Boydton , VA, even though I'm in the Dallas, TX area. Chrome, however, < does NOT have this issue, on the same system. Utterly ridiculous.

    < SNIP >

    Rob

    DB-D-M,

    Okay, making my original post was proven wrong for at least your specific case, so I did some more research including both Windows 11 and general issues going back to at least Windows 10 and there are many different potential reasons for flaky results.

    That got me interested in my own settings and as I suspected, I'd turned Off the 'Allow apps to access your location' in the Settings app, Privacy section titled Location long ago, most likely due to privacy concerns.  So, my own settings were actually controlled by either a default general setting for a nearby city or other possibly other more specific settings in various apps.

    For some reason my own Microsoft Maps app was initially pointing at a location north of Toronto, which since I'd actually traveled there with this Surface Go tablet device a few years back, might actually have been near an Airbnb I stayed in, as it's also believable that I may have decided to turn location on during that trip.  This fits with some others' problems I read where old data seems to get stuck or possibly corrupts the result, possibly even being collected from data stored in your Microsoft account, though I have no way of knowing the source where this data was acquired.  That's why one of the solutions offered is typically to reset the history and mapping data related to both the Maps app and possibly others like Edge.

    As soon as I turned On the Allow apps to access your location though, reopening the Maps app I'd previously closed went to, wait for it, the same Boydton, VA as yours and others you mentioned.

    At this point, I decided to try the most potentially viable solution I'd read where a few had seen issues relating to time.  Looking in Windows Settings, Time & Language, I noticed though everything was set to operate automatically, and the Time zone was correct, the last successful synchronization had been over 3 hours previous.  I clicked the 'Sync now' button which brought the time current, then switched to the already open Maps app and clicked the Show my location dot in the middle of the control bar.  This instantly moved to my accurate location supposedly within 348 ft., which in fact was on the street just 2 houses away.

    Now of course I should have tried that Show my location dot in the Maps app control bar before changing the time, but since the location had changed to Boydton. VA when I restarted the app, I assume that would have remained the same as it does now when I press it again.  So at least in my case, that particular Boydton, VA symptom was apparently resolved by resyncing the time manually.

    My bet is that everyone here may have different issues as did those in the other threads I read through, so since this only discusses some of those, I'll also provide the link to the best thread I read in Microsoft's TechCommunity forums that provided most of what I've mentioned here in case it might aid someone else.  I'll also leave my own previous posts, since as I stated, the IP address data is what Microsoft actually uses, it still may aid someone who actually has that specific problem.

    Geolocation wrong (really wrong) in Edge but correct in Chrome - Microsoft Community Hub

    Rob

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  3. Anonymous
    2024-05-26T22:11:15+00:00

    I have my date/time settings to automatic is turned off. If I turn it on and sync, it tries to put me in the Eastern time zone, when in fact I am in the Central time zone.

    Also the website Geolocalización por IP: descubre tu posición en tiempo real (whereiam.net), it shows this for my IP:

    Latitude: 32.96369
    Longitude: -96.74672

    IP: <removed>
    City: Richardson
    Postal code: 75080
    Service provider: null
    Company: AT&T Corp.

    That is correct for the IP info, but if I go to the "where am I right now tab" (Where I am right now - whereiam.net), it shows this:

    My current location:

    Street: Monroe Street, Boydton, Mecklenburg County, Virginia, 23917, United States

    Latitude and longitudeLatitude: 36.6674 °
    Longitude: -78.39 °

    DMS Coordinates

    Latitude: 36 40 2 N
    Longitude: 78 23 24 W

    I tried another one of those sites (MY IP LOCATION => Where am I based on my IP? (where-am-i.co)), and it shows similar information. For IP location:

    My IP country: United States of America
    My IP lat long: 32.948181 <br>-96.729721
    --- ---
    My IP coordinates: N32°56'53.452'' <br>W96°43'46.995''
    --- ---
    IP location: South Greenville Avenue, Richardson, TX 75081, United States of America
    --- ---

    For "My location" (MY LOCATION - Real-time locator (where-am-i.co))

    My Geolocation Status: On
    My GPS Coordinates: 36.6674, -78.39
    --- ---
    My Location Coordinates: N36°40'2.64'', W78°23'24''
    --- ---
    My Location Address: Monroe Street, Boydton, Mecklenburg County, VA 23917, United States of America
    --- ---

    Something is definitely up with Microsoft and this whole Boydton thing. Three people having Boydton as their geo-location (not IP location info) when they are no where no? Yea, that's a bug. Fix it Microsoft.

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  4. Anonymous
    2024-05-27T17:21:52+00:00

    Thanks for this Rob, I had great hopes that syncing the time would resolve my issue, but apparently not. I too am stuck in Boydton, VA. Some browser work, some do not. Chrome puts me in the correct location, but Firefox and Edge put me in Boydton, VA. When I first go to the maps page it is fairly close to my actual location, but as soon as I click the centre location button, and allow location access, off we go to Boydton. It doesn't matter if I'm using Google maps or Bing maps, the result is the same. Only Chrome shows the correct location.

    Out of curiosity I checked my ip location in at least half a dozen location services and every one of them put me in the correct location, except Where am I now? - My current location in real time (whereiam.net), which put me in, you guessed it, Boydton, VA.

    John

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  5. Rob Koch 26,170 Reputation points Volunteer Moderator
    2024-05-27T18:38:20+00:00

    Actually, it's not a bug, it's a feature, or really the combination of several features all based on the same core technology that's resulting in at least some of these relatively confusing location symptoms on various Windows 10 or 11 devices using the Edge browser and other apps like Maps.

    I'm surprised it took me so long to see it. but I began to get a different picture last night as I played around with those same two WhereIAm and Where am I, IP and geolocation websites selections you provided in your last post.

    I initially discovered that though the first IP address location responded with the address for the regional POP from which my ISP typically peers my network traffic onto the wider Internet, the second app instead displayed a location in Bellevue, WA. The other 2 selections I tried for Where I am right now was at the center of Boydton, Va and the similar Where am I right now response was an error indication to 'Share your location'.

    As I mentioned in an earlier post, my configuration for Windows has long had the Location disabled, as well as relatively extreme settings in both Windows, Edge and previous browsers like Internet Explorer in order to both protect my privacy and suppress those annoying and often creepy targeted advertisements.

    While I was doing this, I soon learned that at least the Where am I website has a Google backend, while both of these apps started displaying copious advertising that had clearly been suppressed by my previous settings, which increased in number and location accuracy and often displayed the infamous Google Ads symbol as I loosened and removed these protections. Going into the Edge - Cookie settings - Recent activity and changing the location permission from blocked to allowed solved that location sharing issue for the 2nd app.

    At this point I was finally seeing the more accurate locations displayed for both of the app's selections, though I won't share them here since they're too revealing and really unnecessary. Suffice it to say that the IP address items were still less specific as you'd expect, but the ones using more precise geolocation technology were often within a few houses of my true location.

    Based on the Edge browser settings I'd changed I began to realize what was likely the true cause underlying all of my own issues, since virtually everything I changed after the initial Windows Location related items had a relatively obvious relationship to the new Microsoft Edge Secure Network - VPN item that recently appeared in the Browser Essentials toolbar selection.

    Based on all of this, I did a search for Boydton, VA and datacenter which found the following among many other results over the last decade.

    Southern Virginia - Microsoft Local

    Using the address provided by any of those Boydton, VA results to open Microsoft Maps, by simply backing out to a wider view of the area, first a single and then multiple other buildings appeared to the northeast of the town itself, with a few buildings complete and several in various stages of construction exactly as the articles my search had found would imply, including one as recent as late 2023 that mentioned an added six-building expansion.

    So, what this all means is that just like previous threads everywhere and I had also mentioned in an earlier post, he use of a VPN will interfere with the operation of location information, since the client will appear to be located wherever the server that's supporting it is located. Since Boydton. VA is apparently the east coast presence for Microsoft Personal accounts, as well as much of the Azure tenant presence as well, it's a likely result when any of these Edge Secure Network - VPN or other related features in Privacy and Security services are enabled.

    However, since that What is my IP selection for the second where-am-i website must at least in my case connect to a west coast website, the location displayed for that appears to come from another datacenter in Bellevue, WA, which for longtime Microsoft watchers like me is a well-known secondary location of many Microsoft offices.

    The fact that a few of the similar complaints I've seen in other threads mention locations all over the world, it's clear that these Edge Secure Network services must be getting deployed elsewhere, as well as may be enabled by default, though that last part is just a guess as to why some here seem to think these changes occurred without any modification on their part. It's still possible they've simply enabled one of these for other reasons just as I had long ago, and simply forgot they'd done it as well as having no idea of the potential side effects relating to location.

    The moral of the story here is that it's up to you to decide which is more important, the additional security or privacy that these Secure Network features provide or the validity of location data that inherently means your providing that private information to the websites or apps you're accessing as well.

    My mention above that I suspect this may be affecting certain similar situations for those having problems with automatic selection of Regional or Time zone settings is based on the fact that Microsoft likely uses these same methods to determine this location information as well. Depending on various other configuration settings an individual may have made similar to my own that limit access to location, it's possible that in combination with the really accurate, but unintentionally incorrect location information acquired from datacenters may be interfering with this set of services well.

    Rob

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