Location Issue on my laptop with Windows 11

Anonymous
2024-03-24T06:21:20+00:00

From my Microsoft Account profile page, if I click "Find my device" or "Show my location" in Bing Map (Default map comes with Windows) it shows my current location in Seattle, even though my laptop is in Toronto Canada. However, if I open my browser and open Bing map or Google Maps, it shows my correct location. Also to solve this issue I tried reinstalling Windows twice, using a VPN to set my location the same as where I live, I ran Windows troubleshooter multiple times. I can't think of any more troubleshooting steps on my own.

System information:

System Model: ASUS TUF Gaming A17 FA706QM_FA706QM

Windows 11 Pro / 23H2 / OS Build: 22631.3296

Windows for home | Windows 11 | Security and privacy

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  1. Anonymous
    2024-05-27T23:10:50+00:00

    My experience is the opposite of yours. Again I’m not using any of edge’s secure networking features, the edge vpn is not on, I’m not blocking location information from any of the sites and it still thinks I’m in Boydton, VA.

    Thanks for this Rob, I had great hopes that syncing the time would resolve my issue, but apparently not. I too am stuck in Boydton, VA. Some browser work, some do not. Chrome puts me in the correct location, but Firefox and Edge put me in Boydton, VA. When I first go to the maps page it is fairly close to my actual location, but as soon as I click the centre location button, and allow location access, off we go to Boydton. It doesn't matter if I'm using Google maps or Bing maps, the result is the same. Only Chrome shows the correct location.

    Out of curiosity I checked my ip location in at least half a dozen location services and every one of them put me in the correct location, except Where am I now? - My current location in real time (whereiam.net), which put me in, you guessed it, Boydton, VA.

    John

    John,

    You must have posted this while I was writing my last very long post, but I just decided to review the thread to see whether my recent idea explains at least most of the posts.

    As I reviewed the posts, I began to have some thoughts relating to why there are still so many apparently flaky results that your own post brings into better focus. It does appear that at least some of these people's devices or apps sometimes work properly, so that implies that Microsoft must have either found a way to pass the location information through their Secure Network VPN tunnel (maybe IPv6?) or there's some other additional settings involved in aggravating the problems further.

    The Maps location button is apparently performing a different type of request than the initial startup state of the same app, so it's likely whatever Microsoft has done to compensate works with one set of requests and not always with some others.

    You may also notice that in my recent post I mentioned the flakier issues I had with that same Where am I now? app and the fact that at least it was apparently using some Google backend services, which was evident when I broke it by selecting to 'block' rather than 'allow' the location requests and caused it to display URLs that contained a strange Google result that appeared to be an error of some sort.

    The reason the various browsers likely display differing results is that only Edge is directly affected by at least some of those Secure Network features, while others might have varying results based on how they route their network traffic, either through or around those VPN or similar secure tunnels. For example, Chrome is known to use their own location services I mentioned in an early post, which use items like your local Wi-Fi or others that don't require them to resolve the IP address issues that affect Microsoft, or any others depending on the results Windows itself supplies to the apps running on top of it.

    So, to simplify my thought process in this post, I suspect that Microsoft is trying to actually fix the VPN server location problem I've been discussing here by somehow passing another seemingly valid network identifier such as an IPv6 address through their tunnel, bypassing the incorrect, but really accurate server address of Boydton, VA and displaying the location of the actual client system instead. It's this tunneling 'trick' that's apparently not working in all situations and thus still providing what to most people looks like inaccurate location information, when in fact it's the trick itself that's fooling the far-end servers you're attaching to into believing that the requests are really coming directly from the client machines themselves.

    I haven't seen any technical explanation for this yet, but it may actually exist, I simply haven't been trying to look for it. Now that I realize that some explanation must exist, I'll look around some more to see if I can find it, though I'm not in a hurry since what I've discussed already is enough to explain the original issue behind what's causing these location problems.

    Rob

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  2. Rob Koch 26,170 Reputation points Volunteer Moderator
    2024-05-27T22:03:05+00:00

    Thanks for this Rob, I had great hopes that syncing the time would resolve my issue, but apparently not. I too am stuck in Boydton, VA. Some browser work, some do not. Chrome puts me in the correct location, but Firefox and Edge put me in Boydton, VA. When I first go to the maps page it is fairly close to my actual location, but as soon as I click the centre location button, and allow location access, off we go to Boydton. It doesn't matter if I'm using Google maps or Bing maps, the result is the same. Only Chrome shows the correct location.

    Out of curiosity I checked my ip location in at least half a dozen location services and every one of them put me in the correct location, except Where am I now? - My current location in real time (whereiam.net), which put me in, you guessed it, Boydton, VA.

    John

    John,

    You must have posted this while I was writing my last very long post, but I just decided to review the thread to see whether my recent idea explains at least most of the posts.

    As I reviewed the posts, I began to have some thoughts relating to why there are still so many apparently flaky results that your own post brings into better focus. It does appear that at least some of these people's devices or apps sometimes work properly, so that implies that Microsoft must have either found a way to pass the location information through their Secure Network VPN tunnel (maybe IPv6?) or there's some other additional settings involved in aggravating the problems further.

    The Maps location button is apparently performing a different type of request than the initial startup state of the same app, so it's likely whatever Microsoft has done to compensate works with one set of requests and not always with some others.

    You may also notice that in my recent post I mentioned the flakier issues I had with that same Where am I now? app and the fact that at least it was apparently using some Google backend services, which was evident when I broke it by selecting to 'block' rather than 'allow' the location requests and caused it to display URLs that contained a strange Google result that appeared to be an error of some sort.

    The reason the various browsers likely display differing results is that only Edge is directly affected by at least some of those Secure Network features, while others might have varying results based on how they route their network traffic, either through or around those VPN or similar secure tunnels. For example, Chrome is known to use their own location services I mentioned in an early post, which use items like your local Wi-Fi or others that don't require them to resolve the IP address issues that affect Microsoft, or any others depending on the results Windows itself supplies to the apps running on top of it.

    So, to simplify my thought process in this post, I suspect that Microsoft is trying to actually fix the VPN server location problem I've been discussing here by somehow passing another seemingly valid network identifier such as an IPv6 address through their tunnel, bypassing the incorrect, but really accurate server address of Boydton, VA and displaying the location of the actual client system instead. It's this tunneling 'trick' that's apparently not working in all situations and thus still providing what to most people looks like inaccurate location information, when in fact it's the trick itself that's fooling the far-end servers you're attaching to into believing that the requests are really coming directly from the client machines themselves.

    I haven't seen any technical explanation for this yet, but it may actually exist, I simply haven't been trying to look for it. Now that I realize that some explanation must exist, I'll look around some more to see if I can find it, though I'm not in a hurry since what I've discussed already is enough to explain the original issue behind what's causing these location problems.

    Rob

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  3. Anonymous
    2024-05-27T22:01:32+00:00

    I’m not using edge secure network features. They are turned off but I’m still having the issue.

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  4. Rob Koch 26,170 Reputation points Volunteer Moderator
    2024-05-27T18:38:20+00:00

    Actually, it's not a bug, it's a feature, or really the combination of several features all based on the same core technology that's resulting in at least some of these relatively confusing location symptoms on various Windows 10 or 11 devices using the Edge browser and other apps like Maps.

    I'm surprised it took me so long to see it. but I began to get a different picture last night as I played around with those same two WhereIAm and Where am I, IP and geolocation websites selections you provided in your last post.

    I initially discovered that though the first IP address location responded with the address for the regional POP from which my ISP typically peers my network traffic onto the wider Internet, the second app instead displayed a location in Bellevue, WA. The other 2 selections I tried for Where I am right now was at the center of Boydton, Va and the similar Where am I right now response was an error indication to 'Share your location'.

    As I mentioned in an earlier post, my configuration for Windows has long had the Location disabled, as well as relatively extreme settings in both Windows, Edge and previous browsers like Internet Explorer in order to both protect my privacy and suppress those annoying and often creepy targeted advertisements.

    While I was doing this, I soon learned that at least the Where am I website has a Google backend, while both of these apps started displaying copious advertising that had clearly been suppressed by my previous settings, which increased in number and location accuracy and often displayed the infamous Google Ads symbol as I loosened and removed these protections. Going into the Edge - Cookie settings - Recent activity and changing the location permission from blocked to allowed solved that location sharing issue for the 2nd app.

    At this point I was finally seeing the more accurate locations displayed for both of the app's selections, though I won't share them here since they're too revealing and really unnecessary. Suffice it to say that the IP address items were still less specific as you'd expect, but the ones using more precise geolocation technology were often within a few houses of my true location.

    Based on the Edge browser settings I'd changed I began to realize what was likely the true cause underlying all of my own issues, since virtually everything I changed after the initial Windows Location related items had a relatively obvious relationship to the new Microsoft Edge Secure Network - VPN item that recently appeared in the Browser Essentials toolbar selection.

    Based on all of this, I did a search for Boydton, VA and datacenter which found the following among many other results over the last decade.

    Southern Virginia - Microsoft Local

    Using the address provided by any of those Boydton, VA results to open Microsoft Maps, by simply backing out to a wider view of the area, first a single and then multiple other buildings appeared to the northeast of the town itself, with a few buildings complete and several in various stages of construction exactly as the articles my search had found would imply, including one as recent as late 2023 that mentioned an added six-building expansion.

    So, what this all means is that just like previous threads everywhere and I had also mentioned in an earlier post, he use of a VPN will interfere with the operation of location information, since the client will appear to be located wherever the server that's supporting it is located. Since Boydton. VA is apparently the east coast presence for Microsoft Personal accounts, as well as much of the Azure tenant presence as well, it's a likely result when any of these Edge Secure Network - VPN or other related features in Privacy and Security services are enabled.

    However, since that What is my IP selection for the second where-am-i website must at least in my case connect to a west coast website, the location displayed for that appears to come from another datacenter in Bellevue, WA, which for longtime Microsoft watchers like me is a well-known secondary location of many Microsoft offices.

    The fact that a few of the similar complaints I've seen in other threads mention locations all over the world, it's clear that these Edge Secure Network services must be getting deployed elsewhere, as well as may be enabled by default, though that last part is just a guess as to why some here seem to think these changes occurred without any modification on their part. It's still possible they've simply enabled one of these for other reasons just as I had long ago, and simply forgot they'd done it as well as having no idea of the potential side effects relating to location.

    The moral of the story here is that it's up to you to decide which is more important, the additional security or privacy that these Secure Network features provide or the validity of location data that inherently means your providing that private information to the websites or apps you're accessing as well.

    My mention above that I suspect this may be affecting certain similar situations for those having problems with automatic selection of Regional or Time zone settings is based on the fact that Microsoft likely uses these same methods to determine this location information as well. Depending on various other configuration settings an individual may have made similar to my own that limit access to location, it's possible that in combination with the really accurate, but unintentionally incorrect location information acquired from datacenters may be interfering with this set of services well.

    Rob

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  5. Anonymous
    2024-05-27T17:21:52+00:00

    Thanks for this Rob, I had great hopes that syncing the time would resolve my issue, but apparently not. I too am stuck in Boydton, VA. Some browser work, some do not. Chrome puts me in the correct location, but Firefox and Edge put me in Boydton, VA. When I first go to the maps page it is fairly close to my actual location, but as soon as I click the centre location button, and allow location access, off we go to Boydton. It doesn't matter if I'm using Google maps or Bing maps, the result is the same. Only Chrome shows the correct location.

    Out of curiosity I checked my ip location in at least half a dozen location services and every one of them put me in the correct location, except Where am I now? - My current location in real time (whereiam.net), which put me in, you guessed it, Boydton, VA.

    John

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