Location Issue on my laptop with Windows 11

Anonymous
2024-03-24T06:21:20+00:00

From my Microsoft Account profile page, if I click "Find my device" or "Show my location" in Bing Map (Default map comes with Windows) it shows my current location in Seattle, even though my laptop is in Toronto Canada. However, if I open my browser and open Bing map or Google Maps, it shows my correct location. Also to solve this issue I tried reinstalling Windows twice, using a VPN to set my location the same as where I live, I ran Windows troubleshooter multiple times. I can't think of any more troubleshooting steps on my own.

System information:

System Model: ASUS TUF Gaming A17 FA706QM_FA706QM

Windows 11 Pro / 23H2 / OS Build: 22631.3296

Windows for home | Windows 11 | Security and privacy

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  1. Anonymous
    2024-05-23T16:31:33+00:00

    Thanks, at least I know it’s not me. It does throw off programs that rely on geolocation, such has healthcare plans that try to find services near you. This is a big potential legal issue for Microsoft.

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  2. Anonymous
    2024-05-23T15:39:12+00:00

    This did not work at all. MANY of us are dealing with this same issue after Windows updates. I've contacted support on multiple occasions and had them access my computer to no avail. Eventually the problem resolved itself on my tablet but is now occurring on the desktop pc after a windows update. The weather widget and maps places me in Olathe, KS vs. Sacramento, CA (correct). I also ran an IP address check that confirms I'm in Sacramento. SFC /SCANNOW and other commands are useless. Microsoft: FIX THIS.

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  3. Anonymous
    2024-03-28T06:34:11+00:00

    Hello Doyoon Park,

    Welcome to Microsoft Community!

    Understanding that you are currently experiencing a Microsoft account login positioning gap is too large, this problem may be caused by the network environment. I noticed that you are using some software such as a web proxy, which may also display the IP address incorrectly. The current Microsoft network locator function can be referenced: Windows location service and privacy - Microsoft Support

    In the meantime, I'll provide some network setup related troubleshooting options to help you try to solve the problem:

    1. Search CMD, open and find the command prompt (run in administrator mode) In the command box that pops up, enter the following commands in order (after each line has finished running, enter the next one) ipconfig /release ipconfig /renew ipconfig /flushdns ipconfig /registerdns netsh int ip reset netsh winsock reset netsh winhttp reset proxy Restart the computer to see if the problem can be solved.
    2. Tap windows+R, type inetcpl.cpl, open Internet Options, click Connections, tap LAN Settings, check if the Proxy Server column is checked, if it is, uncheck it and tap OK, restart your computer after applying it to see if you can solve the problem.

    If the issue has a significant impact on your experience, you can submit your question through the Feedback Hub (if convenient, please provide as much detail as possible, including images, videos, etc.)

    Once submitted, please share the feedback link and I will submit your feedback to the relevant team for investigation through internal channels.

    We hope you find the above steps helpful, if you don't understand or have any questions, please feel free to contact us!

    Best Regards,

    Clint Qian| Microsoft Community Support Specialist

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