Transferring Microsoft Authenticator to a New Device (Already Signed In)

Anonymous
2024-03-11T14:45:25+00:00

I encountered an issue while upgrading my phone and transferring all accounts to the new device. Despite logging into my Microsoft Authenticator account on the new device, I noticed that my profiles didn't transfer. Following online instructions, I backed up to the cloud. However, as I'm already logged in on the new device, I can't locate the prompt to restore from backup nor find the option to log out to access this link. Should I uninstall and reinstall the app, or is there another solution I might be overlooking? Any assistance would be greatly appreciated. Thank you in advance for your time.

Windows for home | Windows 11 | Security and privacy

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  1. Anonymous
    2024-09-10T13:13:29+00:00

    I guess this is for Android phones. Those options are not available in iOS

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  2. Anonymous
    2024-09-10T13:27:02+00:00

    I managed (finally) to solve the issue in this way:

    1. I went to my Microsoft account security info page: https://mysignins.microsoft.com/security-info
    2. I added the sign-in method via authenticator app (Select "Add sign-in method" and select "Authenticator App")
    3. By following the wizard the wished QR code appeared. In my new phone I opened my account and scanned the QR code.

    Ta-da! The account was set up!

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  3. Anonymous
    2024-09-10T22:50:58+00:00

    This worked perfectly for me, thank you! You can also uninstall/reinstall the app to have it forcefully take you back to the setup screen.

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  4. Anonymous
    2024-09-20T05:14:22+00:00

    Yes, delete the cache and the data from Authenticator on the new device and you will be able to restore (assuming you still have the old device to authenticate to the account with). And then it won't work, because you don't have some QR code.

    I will never trust any microsoft security system again. Completely incompetence not to actually let backup work, or to provide a menu item for restore!

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  5. Anonymous
    2024-09-21T21:04:28+00:00

    Ok, I had the same problem. Moving from an older android phone to a new release (old one couldn't be upgraded - Avoid moto Motorola Phones!!!). Anyway I got a new one and am manually migrating apps across; what a pain. Anyway, when I got the the Authenticator I had this issue. Well, if you have it working on a phone, make sure it is backed up with your Microsoft account. Then delete and do a fresh install on the new device and Select the RESTORE option before signing in. Then sign in with your Microsoft account and it will load just fine. Worked for me!

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