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I encountered an issue while upgrading my phone and transferring all accounts to the new device. Despite logging into my Microsoft Authenticator account on the new device, I noticed that my profiles didn't transfer. Following online instructions, I backed up to the cloud. However, as I'm already logged in on the new device, I can't locate the prompt to restore from backup nor find the option to log out to access this link. Should I uninstall and reinstall the app, or is there another solution I might be overlooking? Any assistance would be greatly appreciated. Thank you in advance for your time.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Instead of uninstalling, what I did was to clear application data.
On my device (Samsung):
Done. You have now a brand new installed app.
At the time of writing, I could not find a loggout method within the app.
Thanks for step by step on how to recover. UI was not that great.
this works for me!
Just remove your Microsoft account from Authenticator on your new phone and you will get back to the point where you can restore from the backup from your old phone.
Ok, I had the same problem. Moving from an older android phone to a new release (old one couldn't be upgraded - Avoid moto Motorola Phones!!!). Anyway I got a new one and am manually migrating apps across; what a pain. Anyway, when I got the the Authenticator I had this issue. Well, if you have it working on a phone, make sure it is backed up with your Microsoft account. Then delete and do a fresh install on the new device and Select the RESTORE option before signing in. Then sign in with your Microsoft account and it will load just fine. Worked for me!
Yes, delete the cache and the data from Authenticator on the new device and you will be able to restore (assuming you still have the old device to authenticate to the account with). And then it won't work, because you don't have some QR code.
I will never trust any microsoft security system again. Completely incompetence not to actually let backup work, or to provide a menu item for restore!
