Hi microsoft. My dell inspiron 5590 has been crashing lately on a bsod error

Anonymous
2024-05-16T08:23:52+00:00

The error has the stopcode "KERNEL-MODE-HEAP-CORRUPTION"

It also states that it is a Kernel-PnP error with event id 219. My pc is 4 and 1/2 years old and it's a bit outdated. I've tried everything from updating the driver, changing the RAM and even reinstalling windows. But still the error doesn't seem to budge. I have been receiving these errors after 2 months I bought my laptop. It was bought in 2019 mid summer. Here's the specific error and the specifications of my laptop:

Error:The driver \Driver\WudfRd failed to load for the device HID\Vid_8087&Pid_0AC2\6&a796753&0&0000.

Specifications:Windows 11 Home Single Language

Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz

12GB Memory

1TB HDD

Please somebody help me
Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

42 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-05-16T10:50:39+00:00

    Was this answer helpful?

    0 comments
  2. DaveM121 936.1K Reputation points Independent Advisor
    2024-05-16T08:55:00+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

    Was this answer helpful?

    0 comments