Hi microsoft. My dell inspiron 5590 has been crashing lately on a bsod error

Anonymous

The error has the stopcode "KERNEL-MODE-HEAP-CORRUPTION"

It also states that it is a Kernel-PnP error with event id 219. My pc is 4 and 1/2 years old and it's a bit outdated. I've tried everything from updating the driver, changing the RAM and even reinstalling windows. But still the error doesn't seem to budge. I have been receiving these errors after 2 months I bought my laptop. It was bought in 2019 mid summer. Here's the specific error and the specifications of my laptop:

Error:The driver \Driver\WudfRd failed to load for the device HID\Vid_8087&Pid_0AC2\6&a796753&0&0000.

Specifications:Windows 11 Home Single Language

Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz

12GB Memory

1TB HDD

Please somebody help me

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42 answers

DaveM121 936.1K Reputation points Independent Advisor

2024-05-17T12:21:50+00:00

Thank you for the screenshot, there is no reason indicated why you cannot run an exe file on your system, please provide a screenshot of the error you see when you try to run the driver installer.
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Anonymous

2024-05-17T12:17:34+00:00

Screenshot
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DaveM121 936.1K Reputation points Independent Advisor

2024-05-17T09:44:38+00:00

Open the Settings App, then go to System - About, please provide a screenshot of that window
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Anonymous

2024-05-17T09:43:33+00:00

After I downloaded it and run the file it says can't open file as it is a .exe file
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DaveM121 936.1K Reputation points Independent Advisor

2024-05-17T09:01:18+00:00

What happens if you try to download the file on a mobile phone?
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