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Hello,
I have been plagued by countless annoying random game crashes the past months with my pc with all pointing out to this error (from event viewer) when they occur: "The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\00000092
Reset TDR occurred on GPUID:100
The message resource is present but the message was not found in the message table"
Have tried numerous possible solutions already from forums, but with no luck.. Fortnite and many other games crash after random intervals. Can anyone suggest a solution for this?
My specs are the following:
Processor Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz
Installed RAM G-SKILL F4 3200-C16 32,0 GB DDR4
GPU EVGA GTX 980 Superclocked ACX 2.0
Drives Patriot M.2 P300 512GB and Seagate Hybrid HDD 4TB
Motherboard GIGABYTE H510M H V2
Microsoft Windows 11 Professional (x64) Build 22631.3593 (23H2)
Have to note that i recently replaced almost all parts from the pc due to a previous motherboard burnout which killed many components, expect the PSU (which was repaired by the technician) and GPU (which the technician said was saved from the burnout) and the Hybrid HDD (have this HDD since 2016). Apart from this, i restored my windows partition through Macrium Reflect image backup (from the Hybrid HHD saved backup).
Thanks in advance for any possible solutions to this, if any!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Tried this fix but ended up with 2 nvlddmkm.sys on the same folder now. Changed both to user with full control in properties which in process removed the "TrustedInstaller" as owner for these files. The game still crashed and event viewer recorded the same error.
Hey I tried to change permissions for users but it wouldnt let me tick the box to make it full control. How did you change the permissions?
I had this exact same issue and just found a fix for it online!
Search for nvlddmkm.sys in C:\Windows\System32. Right click it and select Properties. Go to Security, and enable user permissions to full control. Click apply, and that's it! Hopefully this should fix your issue as well!
Tried this possible solution. Now when i play Netmarble's Solo Leveling i get this error when the game crashes: "The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\Video3
Reset TDR occurred on GPUID:100"
Here's another log from the event viewer:
Maybe it's a damaged PSU or GPU issue? Or maybe a corrupted Windows install?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Hi, thank you so much for that information, as per checking and analyzing the event logs, it is all pointing out to your GPU, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:
We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:
https://nvidia.custhelp.com/app/answers/detail/...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Additional note: If the issue persists, and since you have replaced all components, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues as the GPU might be heavily damaged.
