This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.
I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello,
I had attempted to install this update but I was forced to a page where I was required to enter my bir recovery key. However, after some hours, my PC turned off and is now not turning on at all. I have no idea what to do as I was doing my routine updates but I have been in classes all summer and I have an assignment due tomorrow. I am panicking as I am without a computer, which is detrimental to my life as a student. Please help.
Sincerely,
Ornella Kashala
Hi Helix. My name is Lester, and I am an Independent Advisor. I'm sorry that you are experiencing this issue. I'd be more than happy to assist you.
What version of Windows are you using?
Press Windows + R
Type 'Winver' and hit OK.
Please take a screenshot and attach it in your next reply. Please cover personal/sensitive information. Thank you.
IT IS ON MY PC BUT IT TRYING TO INSTALL AGAIN AND FAILLING
I am unable to update new version of windows 11 , please help
Here is the file.
The same thing happened to me. What next?
