Unable to install Windows 11 Update Version 23H2 (KB5036980)

Anonymous

I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.

I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

88 answers

Anonymous

2025-05-28T01:38:59+00:00

Ok guys so i finally got it so you have to do a manual install on the microsoft website. (DISCLAIMER it resets everything)
Was this answer helpful?

0 comments No comments
Anonymous

2025-05-30T15:01:14+00:00

I found the video to help fix the windows 11 23h2 issue. You need to watch the video to follow steps 1-3

https://www.youtube.com/watch?v=F-ILwvARHVo

After going thru the first three steps in the video to help fix the issue and going then finally going to the windows software download site for the Windows 11 installation Assistant. By doing that it actually worked and helped get the windows 11 23h2 to finally update. Click on the download now for the windows 11 installation assistant, do not click on the secod option where it tells you to use a usb drive.

https://www.microsoft.com/en-us/software-download/windows11

it not only updated the windows 11 version 23h2 but it also updated the windows 11 version 24h2
Was this answer helpful?

0 comments No comments
Anonymous

2025-06-10T08:25:27+00:00

ini punya saya tidak bisa di intsall gagal terus berulang
Was this answer helpful?

0 comments No comments