Unable to install Windows 11 Update Version 23H2 (KB5036980)

Anonymous
2024-05-06T02:20:28+00:00

I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.

I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

88 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-01-27T13:22:51+00:00

    I had the same problem. Did everything that was on the internet. Use Microsoft install assistant and had two version of windows 11 in the same volume. Solution: complete backup and fresh install that wipes everything. Copy backup and all good.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-01-27T16:26:25+00:00

    I came to the same conclusion this morning and then got your message confirming my thoughts. I’m letting the Geek Squad do the work. Too much hassle to undertake by myself. Thanks much for your reply!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-02-18T17:36:14+00:00

    Hey dears!

    My update stuck in downloading 10% and then failed to install!

    tried everything but then this magic happened:

    going into the registry in

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

    And deleting the vdsldr.exe key (well, I renamed it to "_vdsldr.exe" just in case)

    Now everything worked as a gem!

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2025-03-01T15:41:41+00:00

    In frustration, finally took my PC to the Geek Squad at BestBuy), and they took a few days to troubleshoot. Eventually, they discovered a corrupt something, removed that, reinstalled Windows, and now all's good.

    IMO, we users could work on this forever and never get it fixed. There's a time for professional know-how. My membership with BestBuy's Geek Squad has paid off every year fixing problems like this and the tricky stuff.

    Was this answer helpful?

    0 comments