Unable to install Windows 11 Update Version 23H2 (KB5036980)

Anonymous

I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.

I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.

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88 answers

Anonymous

2025-03-10T20:43:13+00:00

The problem started when my laptop was repaired and window10 installed. Now I can't reinstall my window11.
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Anonymous

2025-03-08T23:23:30+00:00

You gotta do a clean install. Download the tool from Media Creation Tool and go from that.
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Anonymous

2025-03-08T18:33:08+00:00

This doesn't work. I get a syntax error with the following: Ren C:\Windows\SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old

None of this works for me. I tried to troubleshoot, tried to download directly and none of that works.

Help!
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Anonymous

2025-03-01T22:00:38+00:00

Yup, you do!
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Anonymous

2025-03-01T21:04:10+00:00

I was prepared for the crew to wipe and reinstall everything, so I brought a backup disk with me. I was surprised and overjoyed when I learned they didn't do this. I assume that's why it took a few days longer to fix. I may have an especially good squad at the store I use.
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