Unable to install Windows 11 Update Version 23H2 (KB5036980)

Anonymous
2024-05-06T02:20:28+00:00

I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.

I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-05-06T05:09:58+00:00

    Thanks for the screenshot. Please try the following:

    Method 1: Run the Windows update troubleshooter

    Click the Start Menu> Go to settings(gear icon) > System > Troubleshoot > Other troubleshooters.

    Next, under Most Frequent, select Windows Update and click on Run > Follow the screen prompt

    Method 2: Reset Windows Components

    Enter "Command Prompt" into the Windows search box, then right-click and select "Run as administrator" to proceed. After the Command Prompt opens, input the following commands and press Enter after each:

    net stop bits

    net stop wuauserv

    net stop appidsvc

    net stop cryptsvc

    Ren C:\Windows\SoftwareDistribution.old

    Ren C:\Windows\System32\catroot2 Catroot2.old

    net start bits

    net start wuauserv

    net start appidsvc

    net start cryptsvc

    Restart your PC then try to update again.

    Method 3: Download and install the KB5036980 directly from the Microsoft Update Catalog:

    Look for 2024-04 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5036980) from the result and hit download then install.

    https://catalog.update.microsoft.com/Search.asp...

    Thank you.

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  2. Anonymous
    2024-05-06T03:45:18+00:00

    I'm using on version 23H2, build 22631.3447

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  3. Anonymous
    2024-05-06T02:56:24+00:00

    Hi Helix. My name is Lester, and I am an Independent Advisor. I'm sorry that you are experiencing this issue. I'd be more than happy to assist you.

    What version of Windows are you using?

    Press Windows + R

    Type 'Winver' and hit OK.

    Please take a screenshot and attach it in your next reply. Please cover personal/sensitive information. Thank you.

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