Unable to install Windows 11 Update Version 23H2 (KB5036980)

Anonymous
2024-05-06T02:20:28+00:00

I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.

I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-13T10:36:29+00:00

    I am unable to update new version of windows 11 , please help

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  2. Anonymous
    2024-08-11T15:02:01+00:00

    Hi Helix. My name is Lester, and I am an Independent Advisor. I'm sorry that you are experiencing this issue. I'd be more than happy to assist you.

    What version of Windows are you using?

    Press Windows + R

    Type 'Winver' and hit OK.

    Please take a screenshot and attach it in your next reply. Please cover personal/sensitive information. Thank you.

    IT IS ON MY PC BUT IT TRYING TO INSTALL AGAIN AND FAILLING

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    4 people found this answer helpful.
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  3. Anonymous
    2024-07-30T04:27:17+00:00

    Hello,

    I had attempted to install this update but I was forced to a page where I was required to enter my bir recovery key. However, after some hours, my PC turned off and is now not turning on at all. I have no idea what to do as I was doing my routine updates but I have been in classes all summer and I have an assignment due tomorrow. I am panicking as I am without a computer, which is detrimental to my life as a student. Please help.

    Sincerely,

    Ornella Kashala

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    2 people found this answer helpful.
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  4. Anonymous
    2024-07-27T15:39:32+00:00

    I am unable to install win 11 via settings and updates.

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    7 people found this answer helpful.
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  5. Anonymous
    2024-06-20T08:57:44+00:00

    Hi,

    My name is Mark Conroy and I have been having this problem for about a week or so now.

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