Unable to install Windows 11 Update Version 23H2 (KB5036980)

Anonymous
2024-05-06T02:20:28+00:00

I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.

I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-10-05T07:30:45+00:00

    All Hell broke loose on my lappy last night. All sorts were jamming, freezing, or just not opening. So I did a system restore to February, as that was when this nonsense started.

    Following that, I tried again, to install Windows 11 ver 23H2, which failed around 80% installed. I've also tried turning Windows Defender Service, in case there's an anti-malware or firewall issue, with no luck.

    Checking in Windows\System I found a catroot and a catroot2 folder. It's been a long time, but I don't remember ever seeing more than just the one catroot folder. Do you know if what I found is correct, or should I rename one?

    I checked out the Microsoft site as you suggested, found the msert download, though the choices seemed limited to 32 bit or 64 bit, rather than Windows 10 or 11. I chose the latter, since mine is a 64 bit machine. The scanner ran for a tad over 2 hours. The progress box showed "18 infected files", until the scan ended, and was replaced with "Scan ended successfully. No infections found." (paraphrased).

    *Shrugs* any ideas?

    Content of msert log seems to contradict the "18 infected files" statement:

    Microsoft Safety Scanner v1.419, (build 1.419.351.0)

    Started On Sat Oct 5 13:52:36 2024

    Engine: 1.1.24080.9

    Signatures: 1.419.351.0

    MpGear: 1.1.16330.1

    Run Mode: Interactive Graphical Mode

    Results Summary:

    No infection found.

    Successfully Submitted MAPS Report

    Successfully Submitted Heartbeat Report

    Microsoft Safety Scanner Finished On Sat Oct 5 15:55:42 2024

    Return code: 0 (0x0)

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  2. Anonymous
    2024-10-03T06:09:26+00:00

    Thanks, I'll give that a go. I'll let you know how it goes.

    Go to Microsoft.com and search for "msert", select windows 11 and create a USB disk from that program. Install from that USB drive.

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  3. Anonymous
    2024-10-02T15:55:06+00:00

    Go to Microsoft.com and search for "msert", select windows 11 and create a USB disk from that program. Install from that USB drive.

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  4. Anonymous
    2024-10-02T13:47:47+00:00

    Yep. I found the info easily my PC has Trusted Platform Module version 2.0 and it's enabled.

    Running Troubleshooters achieves nothing. I've already tried renaming SoftwareDistribution, and deleting everything in it, in case there's a corrupt file in the downloaded stuff.

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  5. Anonymous
    2024-10-02T13:11:00+00:00

    Trusted Platform Module (TPM) and, yes, it is a must have for Win 11. But your PC, in settings should say that you don't have it if you are trying from the Update page. If it isn't saying that you don't, then you probably do.

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