Unable to install Windows 11 Update Version 23H2 (KB5036980)

Anonymous
2024-05-06T02:20:28+00:00

I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.

I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-09-25T11:09:52+00:00

    Same error I got too. I just reinstalled Win 11 to get it over with. Most files were retained, but I built a backup in OneDrive.

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  2. Anonymous
    2024-09-15T18:54:30+00:00

    That no longer works

    What now?

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  3. Anonymous
    2024-09-03T05:51:30+00:00

    The same thing happened to me. What next?

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  4. Anonymous
    2024-08-13T10:36:29+00:00

    I am unable to update new version of windows 11 , please help

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  5. Anonymous
    2024-06-20T08:57:44+00:00

    Hi,

    My name is Mark Conroy and I have been having this problem for about a week or so now.

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