Glad you got it done!
Unable to install Windows 11 Update Version 23H2 (KB5036980)
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Anonymous
I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.
I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.
Windows for home | Windows 11 | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
88 answers
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Anonymous
2024-10-14T14:30:41+00:00 -
Anonymous
2024-10-14T11:03:00+00:00 When it shows the infected files while running, it's to let you know that you have infected/corrupted files. The reason for the scan is to delete the infected files. That's why there are no infected files when it ends.
But this is not an easy fix for some. I would suggest direct MS support. Call them. Let them see what you are seeing, and they have the research to repair the update process. I am wondering though, if you have the latest .NET Framework update. If you have, uninstall it and install an earlier version. Sometimes that firmware, or whatever it is, has a dynamic effect on installing anything in Windows OS's.
That said, it is time to involve MS. It's their baby and they show know how to raise it, to keep it from being the beast it at times turns out to be. My company is starting to roll out 11 on all of our 10 PC's. It was supposed to be last Friday, but they called it off. And it may be because they are seeing the same issues you guys are seeing. We'll see...
Cheers mate.
I'm sure I posted a full explanation of what M$ Support did for me. Their poor "Agent". lol
Anyway, they installed a clean, fully up-to-date "custom" version of W11 for me, after running through all the stuff I'd already done, of course!Previously, I had a long queue for Support, so gave up to get some sleep.
But thanks again for your input.
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Anonymous
2024-10-14T00:12:15+00:00 Call Microsoft. They do things more bizarre than that!!!
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Anonymous
2024-10-14T00:11:33+00:00 Glad they were able to help. Yeah, watching them use stuff that they have been using for decades, but we have no access to, is destressing, frustrating, and ridiculous. But remember the update I told you that you may have to uninstall? That's how they do it. Ridiculous!!!
But I'm glad you got it done.
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Anonymous
2024-10-12T18:31:13+00:00 im having the same issues with my laptop. I tried manually installing the update but it error'd and said my computer wasnt compatible with windows 11 despite it coming pre installed with it.