(KB5039211) refuses to install

Hello!

My name is David N., and I am a Windows fan and assist users here with Windows questions. I will be happy to assist you with your issue.

This may be caused by corruption in Windows Update. We can attempt to repair Windows update and install the KB manually if required.

To repair Windows Update:

1. Choose Start and type "cmd". Open Command Prompt as admin.
2. Enter these lines one at a time:

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

ren %systemroot%\system32\catroot2 catroot2.old

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

3. Close the command prompt window and restart.

If that does not resolve your issue then you can install the KB manually.

1. Choose Start and type "winver". Open winver.
2. Note down your Windows version information.
3. Go to https://www.catalog.update.microsoft.com/Home.aspx and search for the KB.
4. On the next page, locate the version for your machine. You most likely have an x64 installation. Use the winver information if needed to pin down which one you want.
5. Download the KB.
6. Run the installer.
7. Reboot.

I hope this helps! Please let me know if this resolves your issue or if you require additional assistance.

Regards,

David N.

Thank you for the help thus far David.

It still tries to install KB5039211 after I tried manually which failed. (0x800f0922)

After looking at my update logs it looks like it successfully updated to the mentioned update on 6/12??

How to proceed?

Thank you in advance.

From the sounds of it, the KB installed but didn't properly update Windows Update with this information. Now the fact that it is installed is blocking a new installation.

I think we should restore the system to its state before this update was installed. This will leave your data alone but will undu any software installs or Windows settings changes you have done since the last update.

To do a system restore from within Windows:

1. Choose Start and type "Recovery". Open Recovery from the list.
2. Click on the System Restore button.
3. Choose Open system restore and click next.
4. Choose the recommended option unless it is from after the problem started. Click Next and go to step 8.
5. If the recommendation is from after, choose "Choose a different restore point" and click Next.
6. Choose from the available list. If none seem appropriate, click on Show more restore points and choose from the list.
7. Click Next.
8. Verify the information and choose Finish.
9. This may take some time. If it asks for any confirmation tell it to continue and wait for it to complete.
10. The system will reboot and return you to your desktop when completed.

Test to see if your issue is resolved.

Regards.

David N.

I don't have any restore points, something is turning it off and deleting my restore points. I'm sure it has something to do with the updates as I've been trying to troubleshoot for some time now.

Thank you.

Let's see if we can get more detailed logs.

1. Choose Start and type "powershell". Open Powershell as an admin.
2. Enter:

Get-WindowsUpdateLogs

It is possible that analyzing these logs will give us a clue as to what is going on. Attach the logs to the case or upload them to cloud storage and send me the link and I will see if the logs will give me a better idea of what is interfering with this update.

Regards,

David N.