(KB5039211) refuses to install

Let's try Safe Mode for installing the update itself.

To do this, you go back to the System Configuration Boot tab and check Safe mode, but this time choose "Network". This will boot into Safe Mode with Networking. Run the KB file that you downloaded to install manually in Safe Mode.

Regards,

David N.

Safe mode did the trick, I opened CMD as admin in normal mode but it doesn't start with SYSTEM directory, only my local account.

I tried all of your suggestions will no success unfortunately. It still fails on the restart and has to to revert the update.

Any other tricks you can provide me?

Thank you.

This is odd, as turning off those services should have ensured that nothing was touching those directories. Did you open the command prompt as admin?

If you did run the command prompt as Admin, then we will have to avoid any possible interference. Let's try this:

1. Choose Start and type "msconfig". Open System Configuration.
2. On the Boot tab, choose Safe Mode, click OK, and reboot.

When you boot back into Windows you will be in Safe Mode. Open a command prompt as admin and run those commands again. This should allow the commands to work and reset Windows Update.

Please let me know if this works or if you require additional assistance.

Regards,

David N.

Thank you!

The logs are giving us a general direction to look to as to why this update is failing, though not the exact cause. There are indications that this difficulty is related to Windows Update having difficulties with networking. That being the case we can do a reset that includes the networking components which might be giving difficulties.

Follow the commands that I gave before for reaching the Command Prompt as admin. Enter these lines one at a time to reregister the related networking components while resettings Windows Update. Note any errors, but errors are not uncommon when running this and can probably be ignored.

net stop bits BITS is not started.
net stop wuauserv Windows Update service is not started.
net stop appidsvc The Application identify service is not started.
net stop cryptsvc The Cryptographic Services service was stopped successfully.
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"
rmdir %systemroot%\SoftwareDistribution /S /Q
rmdir %systemroot%\system32\catroot2 /S /Q

C:\WINDOWS\system32\catroot2{127D0~1\catdb - The process cannot access the file because it is being used by another process.C:\WINDOWS\system32\catroot2{127D0~1\catdb.jfm - The process cannot access the file because it is being used by another process.C:\WINDOWS\system32\catroot2{F750E~1\catdb - The process cannot access the file because it is being used by another process.C:\WINDOWS\system32\catroot2{F750E~1\catdb.jfm - The process cannot access the file because it is being used by another process.

regsvr32.exe /s atl.dll
regsvr32.exe /s urlmon.dll
regsvr32.exe /s mshtml.dll
netsh winsock reset
netsh winsock reset proxy
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc

Once done, reboot and see if that resolved the issue.

Regards,
David N.

These were the only errors, unless you count those first 3 services that were all already stopped.

C:\WINDOWS\system32>rmdir %systemroot%\system32\catroot2 /S /Q
C:\WINDOWS\system32\catroot2{127D0~1\catdb - The process cannot access the file because it is being used by another process.
C:\WINDOWS\system32\catroot2{127D0~1\catdb.jfm - The process cannot access the file because it is being used by another process.
C:\WINDOWS\system32\catroot2{F750E~1\catdb - The process cannot access the file because it is being used by another process.
C:\WINDOWS\system32\catroot2{F750E~1\catdb.jfm - The process cannot access the file because it is being used by another process.

Thank you.

Thank you!

The logs are giving us a general direction to look to as to why this update is failing, though not the exact cause. There are indications that this difficulty is related to Windows Update having difficulties with networking. That being the case we can do a reset that includes the networking components which might be giving difficulties.

Follow the commands that I gave before for reaching the Command Prompt as admin. Enter these lines one at a time to reregister the related networking components while resettings Windows Update. Note any errors, but errors are not uncommon when running this and can probably be ignored.

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"

rmdir %systemroot%\SoftwareDistribution /S /Q

rmdir %systemroot%\system32\catroot2 /S /Q

regsvr32.exe /s atl.dll

regsvr32.exe /s urlmon.dll

regsvr32.exe /s mshtml.dll

netsh winsock reset

netsh winsock reset proxy

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

Once done, reboot and see if that resolved the issue.

Regards,

David N.