(KB5039211) refuses to install

Finally made it work:

1. Download the latest Windows 10 install file as ISO
2. Open the ISO and run Setup.exe
3. Complete the installation/upgrade in Windows 10
4. Run Windows Update a couple of times

All updates OK. After working on the system for maybe 20 hours. Not happy.

Works on my machine, but probably not the right solution for everyone.

Safe mode did the trick, I opened CMD as admin in normal mode but it doesn't start with SYSTEM directory, only my local account.

I tried all of your suggestions will no success unfortunately. It still fails on the restart and has to to revert the update.

Any other tricks you can provide me?

Thank you.

This is odd, as turning off those services should have ensured that nothing was touching those directories. Did you open the command prompt as admin?

If you did run the command prompt as Admin, then we will have to avoid any possible interference. Let's try this:

1. Choose Start and type "msconfig". Open System Configuration.
2. On the Boot tab, choose Safe Mode, click OK, and reboot.

When you boot back into Windows you will be in Safe Mode. Open a command prompt as admin and run those commands again. This should allow the commands to work and reset Windows Update.

Please let me know if this works or if you require additional assistance.

Regards,

David N.

Thank you!

The logs are giving us a general direction to look to as to why this update is failing, though not the exact cause. There are indications that this difficulty is related to Windows Update having difficulties with networking. That being the case we can do a reset that includes the networking components which might be giving difficulties.

Follow the commands that I gave before for reaching the Command Prompt as admin. Enter these lines one at a time to reregister the related networking components while resettings Windows Update. Note any errors, but errors are not uncommon when running this and can probably be ignored.

net stop bits BITS is not started.
net stop wuauserv Windows Update service is not started.
net stop appidsvc The Application identify service is not started.
net stop cryptsvc The Cryptographic Services service was stopped successfully.
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"
rmdir %systemroot%\SoftwareDistribution /S /Q
rmdir %systemroot%\system32\catroot2 /S /Q

C:\WINDOWS\system32\catroot2{127D0~1\catdb - The process cannot access the file because it is being used by another process.C:\WINDOWS\system32\catroot2{127D0~1\catdb.jfm - The process cannot access the file because it is being used by another process.C:\WINDOWS\system32\catroot2{F750E~1\catdb - The process cannot access the file because it is being used by another process.C:\WINDOWS\system32\catroot2{F750E~1\catdb.jfm - The process cannot access the file because it is being used by another process.

regsvr32.exe /s atl.dll
regsvr32.exe /s urlmon.dll
regsvr32.exe /s mshtml.dll
netsh winsock reset
netsh winsock reset proxy
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc

Once done, reboot and see if that resolved the issue.

Regards,
David N.

These were the only errors, unless you count those first 3 services that were all already stopped.

C:\WINDOWS\system32>rmdir %systemroot%\system32\catroot2 /S /Q
C:\WINDOWS\system32\catroot2{127D0~1\catdb - The process cannot access the file because it is being used by another process.
C:\WINDOWS\system32\catroot2{127D0~1\catdb.jfm - The process cannot access the file because it is being used by another process.
C:\WINDOWS\system32\catroot2{F750E~1\catdb - The process cannot access the file because it is being used by another process.
C:\WINDOWS\system32\catroot2{F750E~1\catdb.jfm - The process cannot access the file because it is being used by another process.

Thank you.

From the sounds of it, the KB installed but didn't properly update Windows Update with this information. Now the fact that it is installed is blocking a new installation.

I think we should restore the system to its state before this update was installed. This will leave your data alone but will undu any software installs or Windows settings changes you have done since the last update.

To do a system restore from within Windows:

1. Choose Start and type "Recovery". Open Recovery from the list.
2. Click on the System Restore button.
3. Choose Open system restore and click next.
4. Choose the recommended option unless it is from after the problem started. Click Next and go to step 8.
5. If the recommendation is from after, choose "Choose a different restore point" and click Next.
6. Choose from the available list. If none seem appropriate, click on Show more restore points and choose from the list.
7. Click Next.
8. Verify the information and choose Finish.
9. This may take some time. If it asks for any confirmation tell it to continue and wait for it to complete.
10. The system will reboot and return you to your desktop when completed.

Test to see if your issue is resolved.

Regards.

David N.