windows update KB5039211 is stopping my roland cutter from working.

Anonymous
2024-06-27T10:15:01+00:00

The most recent Windows 10 updates stop my Roland GX24 cutter from working.

Is anyone aware that this is happening?

Windows for home | Windows 10 | Windows update

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GsN5034 - IA 77,095 Reputation points Independent Advisor
2024-06-27T10:59:02+00:00

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

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  1. Anonymous
    2024-08-02T14:42:30+00:00

    The computer recognizes the cutter sends info to cutter, sounds like it starts but then doesn't cut. No error messages on cutter. It is a Roland Camm1 GS-24.

    I had it working for a week and then last Tuesday it stopped. I been pulling my hair out trying to trouble shoot this. I know it has to be one little corrupt file and that's it just can't figure out what. I appreciate all the help just wish it would work!

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  2. Anonymous
    2024-08-02T17:17:56+00:00

    Just make a patch to fix it. I cannot uninstall kb039211 it will not do it and I've tried the command line solution which also doesn't work. Stop updating stuff when it's not been tested properly. Get a patch sorted

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  3. Anonymous
    2024-08-02T20:00:18+00:00

    Looks like the only thing left is to do a clean install of windows. Anyone tried that?

    Thanks,

    Troy

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