windows update KB5039211 is stopping my roland cutter from working.

Anonymous
2024-06-27T10:15:01+00:00

The most recent Windows 10 updates stop my Roland GX24 cutter from working.

Is anyone aware that this is happening?

Windows for home | Windows 10 | Windows update

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GsN5034 - IA 77,095 Reputation points Independent Advisor
2024-06-27T10:59:02+00:00

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

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  1. Anonymous
    2024-07-25T05:00:48+00:00

    This is so stupid! Over a month now and Microsoft hasn't fixed this issue. My Roland won't work even after uninstalling KB5039211. It worked for a couple days, but not now. Uninstalling KB5040427 didn't fix it today either. I also stopped the updates, but it continues to update and add it back onto the computer anyway. Ridiculous Microsoft! FIX THIS ISSUE!

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  2. Anonymous
    2024-07-25T17:55:25+00:00

    any news on this I am in the same boa :(

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  3. Anonymous
    2024-07-25T18:25:52+00:00

    I'm going to try this today. It was posted here, but I haven't had time to test it...

    https://support.rolanddg.com/hc/en-us/articles/33996349042713-Cutter-will-not-cut-after-Windows-update

    Be sure to note that there are 2 sets of instructions. One for Windows 11 and below that is for Windows 10. Good luck!

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