windows update KB5039211 is stopping my roland cutter from working.

Anonymous
2024-06-27T10:15:01+00:00

The most recent Windows 10 updates stop my Roland GX24 cutter from working.

Is anyone aware that this is happening?

Windows for home | Windows 10 | Windows update

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GsN5034 - IA 77,095 Reputation points Independent Advisor
2024-06-27T10:59:02+00:00

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

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  1. Anonymous
    2024-09-08T03:15:16+00:00

    I am having the same issue. However the (KB5039211) update is not available on my PC, I have a security update (KB5040427) which I believe is causing the same issue for me as my Roland GX24 is no longer responding to any cutting commands. I have previously uninstalled the (KB5039211) update and it worked fine, now I'm having the same issue with this latest update.

    When I try to uninstall (KB5040427) I get an error:

    *an error has occurred. Not all of the updates were successfully uninstalled*.

    When I use the CMD screen to uninstall the update, I get a different error:

    *installer encountered an error:0x800f0905*

    I desperately need assistance to get this fixed, I am reliant on my vinyl cutter for my business.

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  2. Anonymous
    2024-09-09T15:06:25+00:00

    You only need to update the Roland driver to the latest v1.6

    In the folder you downloaded you'll see a file SETUP64.EXE. Double click that and it opens a window looking like this

    Assuming your machine is plugged in to the USB port . . . pick your machine from the list, choose 'Install' and click start. Let it do what it needs to do and then finish. That should be all you need to do.

    H

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